Integrated Technology Manager

Purpose of Job:

• Maintaining and improving the technology and application operational performance, utilization and issue resolution
• Technology and application strategy development / strategy execution/ project and program delivery/ requirements gathering/ demand and change management / continuous improvement and innovation.
• He/she ensures that the Technology needs and expectations are being agreed, communicated, managed, met & exceeded, and measured. It is his/her responsibility to be proactive and understand business needs and to ensure CBRE’s Integrated Technology solutions are meeting the evolving business requirements.
• Ensure the Technology landscape meets all the required information security and compliance requirements

Primary Responsibilities:

Technology Leadership

• Member of the Senior Leadership Team within the account
• Build, maintain and grow trustful and collaborative business IT relationships with internal and external stakeholders.
• Ensure Technology solutions meet changing business requirements or new opportunities driving operational efficiency based on a clear business case
• Serving as a primary catalyst between CBRE’s Regional and Functional Technology-Communities (incl. DevOps, CyberDefense, Product Owners)
• Promotes IT best practices and ensures Corporate and GWS IT standards and policies are respected and followed.

Program management

• Governance of the overall Technology plan for the account - program managing IT related activities across the globe and within different regions
• Co-ordinate cross-functional and cross-regional teams in the definition and execution of improvement projects based on a business case and Costs / Benefits justification.

IT services delivery

• Manage internal and external technology service delivery teams in order to meet pre-agreed deliverables/ projects and service Levels
• Recommend Service Level changes if required
• Manage IT budget with account and financial chargeback to each individual by partnering related to IT Finance
• Translates business requirements into the appropriate IT requests / initiatives
• Manage (in-direct) dedicated technology resources (people & IT-systems) within the account

Communication

• Provide timely and effective stakeholders management and Issue regular status report to Senior Leadership Team on the account
• Build and maintain relationships with Regional and functional IT groups
• Attend and support Technology Relationship meetings (ensure knowledge transfer, best practices and program mgt.)
• Reports timely and effective on main requirements, projects, risks and finance on the-account to the Regional and Global Digital & Technology Leadership.
• Consistently communicate and manage expectations to achieve greater customer satisfaction with Technology performance.
• Act as single point of escalation with the user community insuring the business is kept informed of progress & help resolve issue
• Responsible for setting-up and maintaining a communication-structure allowing efficient and effective interaction between CBRE’s and client IT-organization within the boundaries of determined roles, responsibilities on local, country, regional, global level.
• Communicate technology and application features, changes, best practices in order to drive full adoption and realization of benefits

Financials Management

• Contribute to the preparation of Technology budgets (globally and per region) related to the account
• Support the governance of integrated IT-Budget for the account
• Governance of all (internal/external) Financial Chargeback to the account for all additional and agreed initiatives
• Ensure appropriate funding has been approved for any IT related initiatives within the account

Knowledge Management

• Ensure effective use of recommended IT process and procedures
• Ensure effective use of program and portfolio management principles
• Ensure IT related documentation referring to the Account is managed

Business Development

• Ensures all IT-related initiatives meets agreed account-strategy and business requirements
• Support new business opportunities from a technology perspective

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

English - Advanced (C1)

3

• Ability to Work under pressure, Autonomous worker
• Be available for representatives out of all regions (can implicate early morning or late-night activities occasionally)
• Ability to work on a Senior executive and strategic level
• Ability to translate account-strategy to different regional IT-communities
• Leading others in the completion of project and service-deliverables
• Directing the work of technical resources; Draw on technical expertise available within CBRE Digital & Technology
• Partner with customer such as IT solution team, Business development team, Account team, customer representatives to ensure benefit delivery
• Negotiating with direct report and Regional team leaders (region, country) to ensure proper resources are assigned to the account.
• Influencing others to follow a plan of action by using structured technical arguments