Receptionist

The purpose of the role is to ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client’s facility. To ensure effective communication with client, peers, building tenants and management at all times.

To succeed in this role, you will need to demonstrate a genuine passion for customer service and enjoy working as part of a team. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers.

• Listening to customers, managing any requests or issues with genuine interest
• Delivering a great customer experience, make sure you deliver consistently great service
• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible
• Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly
• Ensure image of front of house is maintained
• Ordering of catering and conference rooms preparation upon request
• Checking of meeting room on a daily basis, take away of used flip chart papers, cleaning up of white boards, assuring all equipment is on place, furniture set up, presentations and meeting materials preparation
• Ordering of couriers
• Employees access cards administration, administration of chips for parking
• Incoming mail distribution and registration, outcoming mail preparation
• Communication with maintenance services, ticket registration
• Creation of Purchase orders in SAP (PO revision, closing and receiving)
• Office supplies distribution, ordering and keeping track of amounts
• Pro active approach, promptly solving of problems, issues caused
• Update of information provided in Reception Hand Book
• Keep your line manager up to date with any problems and follow up where necessary
• Direct reporting to line manager in cases of sick leave, vacation, time reporting etc.
• Work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported to the Facilities Management Team
• Work with and support other members of the team
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

 Good customer service skills
 Positive attitude and professional approach
 Good interpersonal and communication skills
 Solid organizational skills with attention to detail
 Good level of PC and MS office skills
 Good time management
 Service orientated attitude combined with innovative thinking