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AT&T Technical Care Representative - Kosice

Place of work
Košice, Slovakia (Job with occasional home office)

Contract type
full-time

Wage (gross)
1 500 EUR/monthYour actual salary will be higher based on skill increments and shift working premiums.

Information about the position

Job description, responsibilities and duties

As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs.

What will you do?

⪦ Respond to customer phone calls as the 'first line' of technical support for AT&T
⪦ Ensure a positive experience by providing the right customer solution
⪦ Handle a range of issues related to AT&T products & services.

Essential information:

Contract type: Unlimited

Start Date: April and June 2024

Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.

Salary: from 1500 EUR p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary when working afternoon shifts is ~1700 EUR p/month, when working night shifts is ~2120 EUR p/month.High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’High performing employees may receive bonuses of up to ~175 EUR p/month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’

Selection process: Two (2) video interviews with cameras on

Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 6 months of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

Learn how AT&T is winning recognition for being a great company! http://work.att.jobs/ATTImpact

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

What we need?

⪦ Advanced spoken English: B2-C1 level
⪦ Logical thinking and a passion for problem solving
⪦ Tech savvy and open to learn
⪦ PC/Windows proficiency
⪦ Good organization skills and attention to detail
⪦ A resilient attitude and work ethic for a fast-paced team environment
⪦ Able to work in a 24/7 shift environment.

Please upload your CV in English.

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Brief description of the company

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