IT support Specialist

Location: Kosice, Slovakia

Working hours: Monday – Friday - 08:15 - 17:00; 11.15 - 20.00; 15:15 - 00:00, after the training weekends also possible. Shifts might change according to a business needs.

This role will see you providing a comprehensive and reliable IT service within a team using established IT Service Management methodologies. You will provide IT Technical support - Advanced Remote Assistance Team operates 7x24 to cover only internal employees across the Europe, Middle East, Asia Pacific and South America regions. Some services are also US based, so team does also support US based internal employees occasionally. You will work within a highly technical infrastructure environment both internally and with its clients, therefore it is expected that you will have a basic understanding of MS based technology; MS Exchange, Server, AD, Networking, TCP/IP, Infrastructure Management tools, Remote desktops, Hosted virtual desktops (HVD), VMware, Mobile Device Management.

Responsibilities:

• Ensure the agreed service levels for response times and availability of internal IT systems are achieved
• Ownership and maintenance of all incidents throughout the Incident Management processes including
• Manage queues within the IT Service Desk and the allocation of inbound requests/incidents to appropriate group
• Support Critical Incident and Disaster Recovery processes
• Support Change management processes including the maintenance of a change diary
• Communication of change, and ensuring the engagement with the relevant business areas
• Operate as a team member within the Technology Services International Service Desk
• Support IT initiatives for all Security Requirements
• Interface with other IT support groups and represent the Service Desk in project work