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Wholesale Service Manager - Maternity Cover FTC

Place of work
Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

Service Manager for a Wholesale Service Management Center is responsible for escalating into a various Maintenance Centers on behalf of the customer.

Roles and Responsibilities:

This position has an authority and responsibility to escalate expeditiously to resolve customer complaints. Sending timely updates of progress on a repair either by email or by phone to the customer is one of the responsibilities of SM. Works with Sales, Provisioning and Ordering teams to accommodate customer’s requests and forward customer’s issues other than maintenance to the correct department. Partners with internal supplier teams to develop customer specific action plans to address service issues. Accountable for developing a positive customer relationship and customer satisfaction. The Service Manager develops reports and leads monthly stewardship meetings with customers to review performance results and service trends of their circuit troubles and provides root cause analysis on service issues. Provides maintenance support on various critical outages on a voice and data services and tracks maintenance notifications.

Key Competencies and Skills:

Excellent interpersonal skills: - Empathy; Respectfulness; Ability to lead corrective action teams ; persuasive and diplomatic - Ability to multitask in a complex environment and deliver to timescales. - Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful. - Understanding of geographical and cultural, human and business differences. - Excellent presentation skills - Awareness of and ability to articulate Corporate Strategy as well as industry developments - Sufficient seniority to interact at senior levels within an organization - Ability to work in isolation and on own initiative in highly pressured situations

Education and Qualifications:

Degree or equivalent. Strong English communications skills.

Additional Information:

24x5 working hours on shift rotation, with Stand By (off hours) duty assignment in a three shift pooled environment. - Salary from 1600 EURO brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. - Role to be based in Aupark

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Advertiser

Brief description of the company

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