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Mutasd a hasonló álláshirdetéseket
Join a multi-national company and
Customer Scheduling Manager
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Bratislava, Slovakia
Working hours: EMEA hours – 9am – 6pm
Job Summary:
MAOT (Most of World – MoW – Access Optimization Team) is an operational team within the Global Delivery and Assurance organization. It is a fully self-contained team encompassing the following functions – Order Entry, Project Management, Scheduling, Provisioning, and Engineering. The role of MAOT is to develop and deliver custom solutions in order to support network optimizations and access infrastructure migrations. The team cooperates closely with international specialists within the company, various external providers, and local customers in the MoW region.
• Support service delivery activities and associated responsibilities during the E2E project cycle in MAOT environment.
• Proactive follow up on open items leading to migration readiness (migration date negotiation, cabling & de-cabling, on-site tech support preparation).
• Maintain MAOT's professional communications practice with customer, in alignment with 'AT&T Customer Rules'
• Update and maintain internal business systems used for project control and tracking
• Cooperate together with project leads and service delivery engineers
Working hours: EMEA hours – 9am – 6pm
Job Summary:
MAOT (Most of World – MoW – Access Optimization Team) is an operational team within the Global Delivery and Assurance organization. It is a fully self-contained team encompassing the following functions – Order Entry, Project Management, Scheduling, Provisioning, and Engineering. The role of MAOT is to develop and deliver custom solutions in order to support network optimizations and access infrastructure migrations. The team cooperates closely with international specialists within the company, various external providers, and local customers in the MoW region.
• Support service delivery activities and associated responsibilities during the E2E project cycle in MAOT environment.
• Proactive follow up on open items leading to migration readiness (migration date negotiation, cabling & de-cabling, on-site tech support preparation).
• Maintain MAOT's professional communications practice with customer, in alignment with 'AT&T Customer Rules'
• Update and maintain internal business systems used for project control and tracking
• Cooperate together with project leads and service delivery engineers
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
Customer Service in IT field
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft Word - Advanced
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Confident communication skills, in person with local team and over the telephone with customers, third party teams, and overseas team members
• Efficient and effective time, mail, and task tracking management, comfortable and confident with daily use of MS Office
• Very accurate and disciplined, process focused, flexible, problem solver, stress resistant, team player
• Fluent English language
• a second major world language is mandatory
• 1+ years working experience in customer facing environment
• Efficient and effective time, mail, and task tracking management, comfortable and confident with daily use of MS Office
• Very accurate and disciplined, process focused, flexible, problem solver, stress resistant, team player
• Fluent English language
• a second major world language is mandatory
• 1+ years working experience in customer facing environment
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
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More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2794101
Megjelentetés dátuma: 2.11.2016
2016-11-02
Régió: Bratislava Pozíció: Administrative Worker, Official, Customer Support Specialist, IT/Technical Support Specialist, Operations Supervisor, Technical Manager Cég: AT&T Global Network Services Slovakia