Senior IPT Support Specialist

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City, Brno - Country District
Contract type
full-time
Start date
01.12.2017

Information about the position

Job description, responsibilities and duties

We are looking for Cisco IP Telephony Sr Specialist to support customers through activities which may include but not be limited to the Tier 2/Tier 2.5 troubleshooting, strong leadership and communication abilities to interface with customer and peer AT&T teams.

Roles and responsibilities:
Demonstrates ownership and accountability for extra activities related to team development including review/update/improve processes, documentation and provide internal coach/training to team members

Employee perks, benefits

• Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness
• Shift Premiums
• Advanced Medical Program
• Group Risk Life insurance
• Employee Assistance Program
• Cafeteria Program
• Pension scheme
• Parking place
• Special tariff for employees
• ATT University
• Annual yearly bonus
• AT&T also has a list of suppliers with Special Prices and Discounts for AT&T Employees

Information about the selection process

This position may require support 24/7 according to business needs with rotational shift pattern.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT, telecommunication - advantage

Language skills

English - Advanced (C1)

Personality requirements and skills

CCNP Certification, preferably Collaboration/Voice
. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE
∙ Experienced with network monitoring tools and ticketing systems.
∙ Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

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Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
ID: 3236599  Megjelentetés dátuma: 8.11.2017 
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