Sales Support Coordinator w FR/SWE

Are you experienced in sales support or sales coordination? Are you looking for a dynamic support role within a team located all over Europe? Our Sales Support Coordinators are providing a pro-active support for our sales and service teams, ensure smooth and effective front office/sales support and exceptional customer experience while working closely with our manufacturing divisions and internal departments. The work day of a Support Coordinator is very task-colorful; no day is the same as the other and rarely goes according to the plan. Are you up for the challenge?

What you will do?
• Day-to-day customer support for enquiries over telephone and e-mails;
• Monitor the sales and service backlog, troubleshoot and take necessary actions;
• Escalate issues to relevant internal departments and/or managers;
• Keep customers and distributors informed on status of their orders;
• Validate leads via telephone, quotes and delivery follow-up;
• Work closely with your designated sales engineer(s) to support the sales activities (Quote preparation, sales order processing and invoicing in multiple currencies);
• Purchase Order generation and entry onto the Manufacturing Divisions and proactively follow-up with Japan, USA, Denmark or any other suppliers as needed;
• Carry out export and credit management control checks and ensure prompt resolution of queries;
• Take responsibility for the quick & efficient processing and resolution of all customer calibration, upgrade and repair activity, including close liaison with Service Partners, Service Engineers and the appropriate Service Manager;
• Pro-active customer interaction to ensure all quoted work is followed up, completed and all calls closed out in a timely manner.

Why you should come and work with us:
One of the reasons our employees love working here is because of the skilled and friendly people. They are key to creating a friendly and professional working environment. We are open to new ideas and ways of working so are always on the look-out for people who want to make a difference and bring this energy. We offer professional development opportunities that are relevant to you and your role. In addition to all of this we offer excellent flexible working opportunities to give you the balance between your work and home life. We have also a package of benefits which are country specific.

To apply please send your CV in English to [email protected] with email subject title EMEA 201 Sales Support Coordinator. We´ll try to come back to you with a feedback as soon as we can. Please note that if you are using Gmail account you might find an answer from us in spam.