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Fashion Quality Account Manager
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
1 400 - 1 700 EUR/monthFrom 1400 Euro gross
1 400 - 1 700 EUR/monthFrom 1400 Euro gross
Information about the position
Job description, responsibilities and duties
Amazon is looking for a talented Quality Account Manager based in Bratislava, Slovakia to support the international Seller business on the European Amazon websites and bring improvements to the existing product catalog. Although not required, fluency in Italian and Spanish is advantageous.
The Fashion Quality Account Manager will work with our external partners (Sellers) to improve the quality of their product pages (listings) on Amazon. They will educate Sellers on the advantages of high-quality listings and identify the causes of poor listing quality. They will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Fashion Quality Account Manager will also interface with internal technical and business teams around the globe and contribute to platform changes and improvements.
Responsibilities:
· Actively manage a portfolio of international Sellers whose listings need improvement.
· Clearly communicate the benefits of high-quality listings to sellers.
· Work with sellers to define timelines and corrective actions.
· Identify root causes of listing problems and drive resolution.
· Maintain service levels defined per project and ensures consistent quality of delivery.
· Engage with internal and external customers/teams to define requirements, test data integrity, and verify business processes.
The Fashion Quality Account Manager will work with our external partners (Sellers) to improve the quality of their product pages (listings) on Amazon. They will educate Sellers on the advantages of high-quality listings and identify the causes of poor listing quality. They will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Fashion Quality Account Manager will also interface with internal technical and business teams around the globe and contribute to platform changes and improvements.
Responsibilities:
· Actively manage a portfolio of international Sellers whose listings need improvement.
· Clearly communicate the benefits of high-quality listings to sellers.
· Work with sellers to define timelines and corrective actions.
· Identify root causes of listing problems and drive resolution.
· Maintain service levels defined per project and ensures consistent quality of delivery.
· Engage with internal and external customers/teams to define requirements, test data integrity, and verify business processes.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Number of years of experience
2
Personality requirements and skills
· Proven experience in creating and delivering e-training and coaching sessions to large audience.
· Fluency in written and oral English (company language)
· Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
· Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
· Excellent communication skills with the ability to face internal and external partners in a professional and mature manner.
· Ability to work cross-functionally and with a wide range of employees with different skill set.
· Fluency in written and oral English (company language)
· Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
· Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
· Excellent communication skills with the ability to face internal and external partners in a professional and mature manner.
· Ability to work cross-functionally and with a wide range of employees with different skill set.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3724579
Megjelentetés dátuma: 16.9.2019
2019-09-16
Régió: Bratislava Pozíció: Account Executive, Account Manager, Administrative Worker, Official, Customer Support Specialist, Key Account Manager Cég: Amazon /Slovakia/ s.r.o.
A (bruttó) bér alapösszetevője és egyéb juttatások: 1 400 - 1 700 EUR/monthFrom 1400 Euro gross