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Graduate Fraud Investigation Specialist with Dutch
Amazon Logistic Prague s.r.o.
Place of work
Evropska 11, Dejvice, Prague
Evropska 11, Dejvice, Prague
Contract type
full-time
full-time
Start date
01.11.2017
01.11.2017
Information about the position
Job description, responsibilities and duties
Amazon Corporate office in Prague is building up a whole new department of Fraud Investigators. We are constantly growing throughout the year and aim to become one of the biggest sites of Transaction Risk Management Services (TRMS) in Europe by the end of next year.
Therefore, Amazon is looking for individuals with critical thinking and decision making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Services (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Investigate suspicious activity and behaviour that could pose a risk to our customers on the Amazon EU websites.
KEY RESPONSIBILITIES:
- Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.
Therefore, Amazon is looking for individuals with critical thinking and decision making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Services (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Investigate suspicious activity and behaviour that could pose a risk to our customers on the Amazon EU websites.
KEY RESPONSIBILITIES:
- Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.
Employee perks, benefits
- Competitive salary
- 3.000 EUR relocation bonus (subject to internal policy)
- International working environment
- Exciting benefits and employees discounts
- Pension and life insurance
- 5 weeks of vacation
- The opportunity to develop a rewarding career within Amazon
- Company events organized by employer
- Central location within steps of the metro stop
- Brand new state of the art corporate building
- 3.000 EUR relocation bonus (subject to internal policy)
- International working environment
- Exciting benefits and employees discounts
- Pension and life insurance
- 5 weeks of vacation
- The opportunity to develop a rewarding career within Amazon
- Company events organized by employer
- Central location within steps of the metro stop
- Brand new state of the art corporate building
Information about the selection process
All Amazon interviews are competency based interviews based around Amazon’s 14 leadership principles http://www.amazon.jobs/principles. We are looking for candidates who can show us that they can exemplify these leadership principles as successful Amazonians and apply these principles to their daily working life.
Interview stages:
Step 1: A 30 minute phone interview
Step 2: Full interview loop in our office in Prague. This can also be done by phone depending on your location.
Interview stages:
Step 1: A 30 minute phone interview
Step 2: Full interview loop in our office in Prague. This can also be done by phone depending on your location.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) and Dutch - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
WHAT ARE WE LOOKING FOR:
- Investigators to evaluate buyer or seller transactions/profiles
- Applicants with fluency in Dutch and English
- These positions are ideal for recent graduates or people with customer service backgrounds.
- Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented.
- Independent decision making based on data analysis.
PREFERRED EXPERIENCE:
- Previous work experience in a customer service / retail environment.
- Knowledge of or experience in a fraud/risk management environment.
- Experience in Insurance, finance, data analysis, research, translation or training is a distinct advantage
- Investigators to evaluate buyer or seller transactions/profiles
- Applicants with fluency in Dutch and English
- These positions are ideal for recent graduates or people with customer service backgrounds.
- Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented.
- Independent decision making based on data analysis.
PREFERRED EXPERIENCE:
- Previous work experience in a customer service / retail environment.
- Knowledge of or experience in a fraud/risk management environment.
- Experience in Insurance, finance, data analysis, research, translation or training is a distinct advantage
Advertiser
Brief description of the company
Amazon je mezinárodní společnost působící v oblasti internetového obchodu se sídlem ve Spojených státech amerických, Seattle, Washington. Usilujeme o to, abychom se stali největším on-line prodejcem ve světě. Ve třetím kvartálu roku 2015 Amazon plánuje otevřít druhé logistické centrum v Dobrovízi. Nové distribuční centrum pomůže Amazonu zvládnout současné a budoucí požadavky zákazníků a zajistit pro ně vysokou úroveň služeb, na kterou jsou zvyklí.
ID: 2958413
Megjelentetés dátuma: 19.9.2017
2017-09-19
Régió: Prague Pozíció: Administrative Worker, Official, Business Analyst, Customer Support Specialist, Risk Specialist Cég: Amazon Logistic Prague s.r.o.