Customer Service Assistant

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments, and distributor of low-voltage and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. The company has a 40-year, exclusive license to use the Honeywell Home brand for products and will continue to serve more than 100,000 contractors through its ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $4.8 billion company with approximately 14,500 global employees. For more information about Resideo, please visit www.resideo.com.

We are looking to hire Customer Service Assistant for our office in Bratislava.

Responsibilities:

• respond to inbound customer calls and email regarding order
• assist other customer service associates with administrative duties
• communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies
• solving complex problems for the customer
• orders cash flow
• customer support
• discovering ways to improve service
• preparing reports and Excel tables

You must have:

• minimum secondary education/ high school diploma
• English - Upper intermediate (B2) is a must
• Microsoft Word - advanced
• Microsoft Excel - advanced
• Microsoft PowerPoint - advanced
• Must be stress resistant, independent and detailed oriented person, always ready to help.

Nice to have:

• Previous experience working in customer service role
• User knowledge of SAP - basic

Employee perks, benefits:

• meal voucher – 75% paid by company
• sports and cultural events
• discounts on Honeywell products
• fitness center with rabat on entrance fee in area of our building
• diners card
• career growth
• employment contract for an indefinite period
• flexible working hours
• free legal assistance service and financial assistance for employees and their
• family members
• contribution to Saving scheme – 3rd pension pillar after probation period

http://www.lmcg2.com/pd/1334424322?rps=183&source=10&exportID=0