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Mutasd a hasonló álláshirdetéseket
Megértését köszönjük.
Mutasd a hasonló álláshirdetéseket
Analytical Specialist with English
Talent Solutions - ADECCO
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
Up to agreement, 20.1. or 1.2. 2020
Up to agreement, 20.1. or 1.2. 2020
Wage (gross)
From 1 150 EUR/month
From 1 150 EUR/month
Information about the position
Job description, responsibilities and duties
Are you willing to help people with your great English?
You can get the training, support, tools and means to be the best in the industry. You can also obtain great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies - AT&T.
The working time is from 11.00 am – 4.30 am (first shift starts at 11.00 am and finishes at 7.30 pm – last shift at 8.00 pm and finishes at 4.30 am. There are more shifts between these two according to the business needs).
Your key responsibilities:
• Answer in-bound support related phone calls
• Provide support for all through customer interaction and the use of the industry-leading diagnostic tools
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes
You can get the training, support, tools and means to be the best in the industry. You can also obtain great experience, personal growth and most importantly opportunity to join the company recognized by Fortune magazine as the one of the World's Most Admired Telecommunications Companies - AT&T.
The working time is from 11.00 am – 4.30 am (first shift starts at 11.00 am and finishes at 7.30 pm – last shift at 8.00 pm and finishes at 4.30 am. There are more shifts between these two according to the business needs).
Your key responsibilities:
• Answer in-bound support related phone calls
• Provide support for all through customer interaction and the use of the industry-leading diagnostic tools
• Maintain customer relationship management
• Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes
Employee perks, benefits
Attractive package of financial and non-financial benefits, which includes:
• Special occasion contribution (marriage and child birth)
• Universal vouchers
• Compensation for income loss due to sickness
• Meal contribution
• Special working time contribution
• Relocation package
• Cultural activities
• Sports activities
• Company events
• Life insurance
• Referral bonus
• Special occasion contribution (marriage and child birth)
• Universal vouchers
• Compensation for income loss due to sickness
• Meal contribution
• Special working time contribution
• Relocation package
• Cultural activities
• Sports activities
• Company events
• Life insurance
• Referral bonus
Company on whose behalf the position is being filled
Telecommunications
Global international company.
Global international company.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Advanced English skills (written and verbal) - B2/C1 level
• A logical mind-set and a passion for problem solving
• Ability to work in multi-cultural global environment
• Strong interpersonal and communication skills
• Good organization and attention to detail skills
• A willingness to work 24/7 - current 8-hours shift schedule from 13.00 to 1.00
• Basic knowledge of communication technology (e.g. media, internet, telephony)
• Customer-facing experience
• Experience of team working
• A logical mind-set and a passion for problem solving
• Ability to work in multi-cultural global environment
• Strong interpersonal and communication skills
• Good organization and attention to detail skills
• A willingness to work 24/7 - current 8-hours shift schedule from 13.00 to 1.00
• Basic knowledge of communication technology (e.g. media, internet, telephony)
• Customer-facing experience
• Experience of team working
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
ID: 3824221
Megjelentetés dátuma: 11.12.2019
2019-12-11
Régió: Bratislava Pozíció: Call Centre Supervisor, Call Operator, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Cég: Talent Solutions - ADECCO
Alapbér (bruttó): 1 150 EUR/month