Expert Local Process Mngmt CSO Card

Key Responsibilities

 Overall responsibility for harmonized, standardized and integrated fit4purpose business processes and solutions within Card CSO in all countries and regions of PSS
 Analyse existing processes from quality and efficiency point of view, compare with competition, customer requirements and new trends and identify the improvement areas
 Simplify, standardize, harmonize and improve processes within Card CSO
 Define and implement new processes to increase the efficiency and improve customer service and customer convenience
 Manage the change management related to new processes implementation and improvement of existing processes
 To work as Card CSO project manager (process improvements projects, new tools and system implementation, system improvements, new services)
 Ensure alignment with other Business Units on critical operational issues with the target of process enhancement
 Ensure documentation of processes in line with the company standards
 Participate in implementation of new card system (Sunshine), Customer Engagement Portal with full responsibility for card CSO area
 Identify and transfer best practices across different functions and regions, implement the process of continuous knowledge sharing within Card CSO
 Analyse the new trends in fuel card business and customer service, monitor the changes in technology and in customer requirement and propose the improvement actions

Work environment
 International environment
 Self-management of your workload
 Team events
 Teleworking (upon agreement - not applicable for all positions)

Health
 Sickness compensation plan
 Medical care program (ProCare)
 Additional pension fund contribution (3rd pillar)

Financial perks
 Yearly Performance Bonus (bonus depends on specific position 20-30% - to be clarified together with the position description)
 Discount on OMV products (Routex Card)
 Anniversary bonus
 Meal Card (Callio Card - additional contribution compared to employer´s duty)
 Referral bonus
 OMV Shares 3+1

Learning & Development
 English Language Education (contribution to external English language courses)
 On the job learning
 Rotation program
 Project work on business cases, creative

Ostatná priemyselná výroba

OMV international company who is a retailer in oil and gas industry