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Customer Service for Russian and English speaking clients
Talent Solutions - ADECCO
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
For our client, an international company, we are hiring reliable and proactive person who will be responsible for communication with customers and responding to their requests.
Your main responsibilities will be:
- Assisting with placement of orders, refunds, or exchanges
- Solving queries, including billings, errors, account questions, cancelations, etc.
- Take payment information and other pertinent information such as addresses and phone numbers
- Advise on company information and steps to take to apply for services
- Answer questions about warranties or terms of sale
- Handle product recalls
- Offer products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
Your main responsibilities will be:
- Assisting with placement of orders, refunds, or exchanges
- Solving queries, including billings, errors, account questions, cancelations, etc.
- Take payment information and other pertinent information such as addresses and phone numbers
- Advise on company information and steps to take to apply for services
- Answer questions about warranties or terms of sale
- Handle product recalls
- Offer products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
Employee perks, benefits
- International working environment
- Opportunity for continuous education and grow
- Trainings, coaching and mentoring from your direct supervisor
- Stability and pleasant environment
- Interesting package of benefits (vouchers, bonus system trainings and much more)
- Opportunity for continuous education and grow
- Trainings, coaching and mentoring from your direct supervisor
- Stability and pleasant environment
- Interesting package of benefits (vouchers, bonus system trainings and much more)
Company on whose behalf the position is being filled
Other unlisted areas
International company
International company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1) and Russian - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- English and Russian - fluent (both written and spoken)
- Willingness to learn
- Ability to handle communication with clients
- Experience with solving complex issues
- Ability to maintain professional communication even when stressed
- Proactivity, assertivity
- Team player, hard worker, helpful attitude
- Willingness to learn
- Ability to handle communication with clients
- Experience with solving complex issues
- Ability to maintain professional communication even when stressed
- Proactivity, assertivity
- Team player, hard worker, helpful attitude
Advertiser
Brief description of the company
Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.
Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.
Number of employees
50-99 employees
ID: 2477887
Megjelentetés dátuma: 12.7.2017
2017-07-12
Régió: Bratislava Pozíció: Administrative Worker, Official, Call Centre Supervisor, Helpdesk Operator Cég: Talent Solutions - ADECCO