CX Agent with German language

The Contractor exchange agent has responsibility for the end-to-end contractor life cycle (find, enable, manage, exit) in line with client requirements, liaising with line and senior managers and acting as the point of contact for all the stakeholders involved.

• Maintain close relationship with project managers and agencies in order to understand requirements & provide on-boarding solutions
• Manage end to end process (make sure the parties involved are guided and follow the process, ensuring compliance, acting according to the internal policies and local employment laws; validate submitted requisition; create or validate Work Orders/Purchase Orders and its extensions; provide first level candidate screening; organize interviews, benchmarking and rate negotiations; exit or early terminations)
• Ensure all requests are actioned in timely manner, liaising with the Contractor Exchange Helpdesk, Legal, HR or Tax where appropriate, resolving problems and finding best solution and communicate in the agreed manner
• Ensure effective customer and supplier relationship serving as initial escalation point for issue resolution
• Team requirements associated with the day-to-day operation (participate on team calls/meetings; trainings; process document maintenance; providing ideas for continuous improvement)

• Good general education
• Fluent written and spoken in English and German
• Good organizational skills
• Computer literacy (eg. Word, Excel, PowerPoint)
• Preferable experience in HR/Recruitment area
• Demonstrates ability to understand client requirements
• Flexible, team player
• Independent in problem solving

Salary
1 350 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay ranges from 1 350 € depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Flexibility:
• Flexible working arrangements (time & place of work)
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 90%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card