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Enterprise Data Analytics Service Manager
Zurich Insurance Company Ltd, organizačná zložka
Place of work
Mýtna 48, Bratislava
Mýtna 48, Bratislava
Contract type
full-time
full-time
Wage (gross)
3 500 EUR/monthFinal salary offer depends on your experience and requirements.
3 500 EUR/monthFinal salary offer depends on your experience and requirements.
Information about the position
Job description, responsibilities and duties
Enterprise Data Analytics Service Manager
In this role, you will be responsible for the delivery of Enterprise Data Analytics & Architecture delivery services across all platforms, including integration points between them, managing a service team. You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement.
As Enterprise Data Analytics Service Manager, your main responsibilities will involve:
• Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team
• Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business.
• Engage in major incident management and problem management
• Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
• Contribute to the service management strategy and definition of reusable frameworks
• Manage customer satisfaction and service improvement programs, as well as escalation and complaint management
• Manage the Project hand-over process into operations and Approve operational readiness for projects and releases
• Collaborate with Project Management, Solution Architecture teams, Platform Teams to ensure the operational aspects of a solution are considered
• Maintain a business-oriented IT service catalogue for the relevant portfolio of applications
• Monitor critical application governance and report on service level performance, generating improvement actions where necessary
• Contribute to the definition of new vendor services in close collaboration with Sourcing Management
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable
In this role, you will be responsible for the delivery of Enterprise Data Analytics & Architecture delivery services across all platforms, including integration points between them, managing a service team. You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement.
As Enterprise Data Analytics Service Manager, your main responsibilities will involve:
• Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team
• Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business.
• Engage in major incident management and problem management
• Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
• Contribute to the service management strategy and definition of reusable frameworks
• Manage customer satisfaction and service improvement programs, as well as escalation and complaint management
• Manage the Project hand-over process into operations and Approve operational readiness for projects and releases
• Collaborate with Project Management, Solution Architecture teams, Platform Teams to ensure the operational aspects of a solution are considered
• Maintain a business-oriented IT service catalogue for the relevant portfolio of applications
• Monitor critical application governance and report on service level performance, generating improvement actions where necessary
• Contribute to the definition of new vendor services in close collaboration with Sourcing Management
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Personality requirements and skills
As Enterprise Data Analytics Service Manager, your skills and experience will ideally include:
• University level education or equivalent
• Prior experience working in a finance services, preferably insurance
• Knowledge of BI tools with functional and technical background in at least two of the following: Big Data (Hadoop), MicroStrategy, Informatica PowerCenter, IBM DB2
• Solid experience in Service Management and related processes (e.g. ITIL)
• Communication/presentation skills, team management, relationship management
• Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity
• English (spoken and written), German is advantage
• University level education or equivalent
• Prior experience working in a finance services, preferably insurance
• Knowledge of BI tools with functional and technical background in at least two of the following: Big Data (Hadoop), MicroStrategy, Informatica PowerCenter, IBM DB2
• Solid experience in Service Management and related processes (e.g. ITIL)
• Communication/presentation skills, team management, relationship management
• Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity
• English (spoken and written), German is advantage
Advertiser
Brief description of the company
Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.
Number of employees
250-499 employees
ID: 4074758
Posting date: 5.5.2021
2021-05-05
location: Bratislava Position: Database Analyst Company: Zurich Insurance Company Ltd, organizačná zložka
Basic salary component (gross): 3 500 EUR/month