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IT User Support Specialist
Yanfeng International Automotive Technology Slovakia s.r.o.
Place of work
Twin City C, Mlynské Nivy 14, Bratislava 82109, Bratislava
Twin City C, Mlynské Nivy 14, Bratislava 82109, Bratislava
Contract type
full-time
full-time
Start date
By agreement
By agreement
Wage (gross)
By agreement
By agreement
Information about the position
Job description, responsibilities and duties
As an IT administrator you are the main contact for our users. You will solve IT problems at our shared service center in Bratislava, as well as for other Offices & Techcenter in the EU region
Job objectives:
Job objectives:
- Tracking and processing support tickets until completion and updating them as needed
- On-site support for employees and infrastructure in offices & techcenters within the EU (focus on Germany and Eastern Europe)
- Support HP PCs, including asset management and the timely exchange of equipment
- Diagnosis and solution of infrastructure problems, elaboration and implementation of corrective solutions
- Support the network environment in cooperation with our technical support team and our service partners.
- Supervision of the telephone system, including the creation and tracking of change requests
- Focus on excellent customer service
- Application of defined best practices and standards as well as documentation of processes
- In addition to the above tasks, other activities and responsibilities can be defined individually
Employee perks, benefits
- 13th salary
- Language courses
- External and Internal courses related to the job
- Flexible cafeteria benefit system
- Fully covered meal vouchers
- Language courses
- External and Internal courses related to the job
- Flexible cafeteria benefit system
- Fully covered meal vouchers
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Access - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft SharePoint - Advanced
Microsoft Word - Advanced
Windows server administration - Expert
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft PowerPoint - Advanced
Microsoft SharePoint - Advanced
Microsoft Word - Advanced
Windows server administration - Expert
Number of years of experience
2
Personality requirements and skills
We are looking for analytical, responsible, problem solving person with strong customer service orientation and good communication skills, who is able to provide relevant information in a user-friendly non-technical language
Requirements:
Requirements:
- Degree as a specialist in computer science, specialized in system integration or comparable training
- At least 2 years of professional experience in a similar role
- Good knowledge of spoken and written English
- Very good knowledge of current Microsoft operating systems and standards.
- Experienced in working with Windows servers and Active Directory structures.
- Excellent customer service orientation.
- Ability to communicate relevant information in a user-friendly language.
- Efficient prioritization of the workload, even under high workload, as well as the ability to work independently.
- Analytical thinking and problem solving competence
- Experienced in working in a team-oriented environment.
- Microsoft certifications would be an advantage
- Driver license
- Willing to travel (on occasional basis)
Advertiser
Brief description of the company
Yanfeng is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety, and is exploring new business actively. Yanfeng has more than 240 locations and approximately 55,000 employees worldwide. The technical team of 4,200 experts is in 10 R&D centers and other regional offices, with complete capabilities including engineering and software development, styling, and test validation. Focusing on smart cabin and lightweight technology, Yanfeng supports automakers to explore future mobility and provide leading cabin solutions. For more information, please visit www.yanfeng.com.
Number of employees
1000 and more employees
ID: 3156804
Posting date: 10.8.2017
2017-08-10
location: Bratislava Position: IT/Technical Support Specialist, Service Engineer Company: Yanfeng International Automotive Technology Slovakia s.r.o.
The job comes from another website or source.
Basic wage component (gross) and other rewards: By agreement