Operations Transformation Manager

OpEx Manager will collaborate with different stakeholders to design, execute and lead multiple project teams through organizational change efforts of varying size and complexity. OpEx Manager will also utilize change management principles, processes and tools to focus on driving financial and operational results for TMF Group and our clients.

The successful candidate will have a strong background in process transformation, strong programme management and exemplary people skills. S/He will be the part of a highly talented team that is supporting the business through a strong transformation journey.

The role will report to the Operational Excellence Director based out of Warsaw and will be the part of a geographically distributed team. 



Key Responsibilities:

Manage complex programs which deliver within quality, cost & time constraints

Assess, plan and supervise the projects related to implementation of new organisation structure, new process operating model and/or new technology (workflow, automation tools)
Identify, mitigage and manage, programme related risks
Embed quality review and governance in all activities
Work with technology teams to identify opportunities to implement or optimise technology
This also includes projects related to Operational Excellence and Smart Sourcing initiatives, where multiple countries will be involved in the implementation and roll out.
Design and deploy effective change management techniques to influence, train and guide operational teams

Define and implement the change management strategy to ensure stakeholders are knowledgeable, prepared, and motivated for the changes
Build and maintain relationships with stakeholders who have accountability for program execution
Coach, mentor and support other team members to enhance delivery performance
Effectively establish and manage programme governance, financial & benefits tracking

Establish effective reporting on programme benefits, progress, risks and issues to the different stakeholders
Establish clear and measurable programme goals which improve business performance
Contribute to governance meetings, reporting to local leadership and Group Exco Members
Continuously measure and assess the effectiveness of the programme
Establish benefit tracking mechanisms which will be handed over to finance after programme completion
Manage the programme budget, including internal and 3rd party spend


KEY REQUIREMENTS

Experience in:

5+ years leading complex programs involving organizational change (people, process and/or technology)
3+ years in Process redesign and Organization re-structuring
Bachelor's or Master's degree;
Excellent knowledge of English language is mandatory;
Excellent communication & interpersonal skills, with confidence to approach people of all levels of seniority
Exceptional organisation skills and self-motivator to work independently
Strong analytical and problem solving skills
Willingness to travel up to 30% of the time