Customer and Colleague Engagement Team Leader

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
In our stores, distribution centers and head office we have 74 % of female, 26% of males, 6% of colleagues with disability and 61% of colleagues who have caring responsibilities.
We have representatives of more than 40 different nationalities from 5 different continents working in our stores, DCs and offices. You will identify 7 different nations represented in our Leadership Team.
Tesco outh to be an attractive employer for everyone regardless of their age, gender, religion or nationality.

More information can be found at: https://kariera.tesco.sk/en/

Received awards:

• Najzamestnávateľ 2023 – 2nd place in the Trade and services category
• Via Bona Slovakia 2020 - winner in the category Responsible large company, award for the Public Prize
• Najdôveryhodnejšia značka 2023 – awards in the category E-grocery stores, Non-bank consumer loans, Food sellers, Private brands
• Roma Spirit 2022 – winner in the category Company and employer

As a customer and colleague engagement team leader you would be afundamental part of the Customer and Colleague Engagement Services and beat the forefront of the business - the foundation of how we deliver for customers and colleagues every day. Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business the essence of the position will be:
• acting as a mentor and lead for the customer service associates,
• ensuring standard operating procedures are current and adhered to by your team,
• supporting the performance of your team by providing structured guidance, expectations and accountability to improve performance in line with process,
• creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day,
• delivering our key metrics and performance measures,
• collaborating with resource planning to deliver agreed service levels.

• Supporting your relocation to Hungary• Financial support: one-time payment with your first salary
• a relocation agency to help you to apply for the necessary Social Security Number
• an exclusive relocation guide with over 30 pages of useful material

• 10% shopping discount at Tesco stores
• Modern office with great location
• Flexible working policy (e.g.: Home-office)
Wage (gross)
from 1444€