Head Regional Services Operations EMEA

Are you a self-motivated, energetic and seasoned leader? Does your commercial insurance background enable you to further evolve our high energy team?

If yes, then we have an exciting opportunity for you in our regional operations services team. In this regional role the main responsibility is to ensure delivery of operations services. These include various centralized services, underwriting support, technical accounting and claims operations. Your team is delivering critical services to market facing teams across the EMEA region. Transactional services have been centralized with an external partner. You will be taking a key role in managing this relationship. Helping us to maintain process adherence, service levels and meeting key performance indicators.



In this role you will report directly to the EMEA COO and you will be working closely with local operations managers across EMEA, regional and global business process managers and regional practice leads. We are looking to constantly challenge the status quo. Streamlining, harmonizing and continuously improving processes and operating models give you energy. This requires in-depth knowledge of processes and systems we use in EMEA.

We believe in teamwork and are looking for someone that integrates well as you will be partnering with a broad network of experts and senior stakeholders. A service mindset will be key as well as finding the right balance of being tactical and strategic. As we are in a dynamic and changing environment we are constantly evolving our operating model. This requires you to be an advocate for change and motivating teams to join our journey in Corporate Solutions and Operations.

Main activities
1. Delivery of operations services:

- An operations expert in commercial insurance who drives seaming less service delivery
- Ensuring service delivery within agreed SLAs meeting or exceeding key performance indicators
- Ensuring that teams are organized and resourced appropriately with the right skills to deliver to the expectations
- Drive decisions by data and facts
- Support the further build out of appropriate metrics and performance monitoring dashboards
- Driving operational risk management activities which includes related key controls and quarterly risk assessment for the department
- Being a key contact and subject matter expert for audits being performed


2. Endorsing continue improvements:

- Drive efficiency improvements across all technical accounting, underwriting support and claims operations aspects, whether through technology, process or organizational proposals
- Helping us to drive towards global process harmonization with local deviations were necessary
- Leading our functional operations teams through the conversation of becoming "one" regional team of experts with a results-oriented focus
- Implementing strategic and tactical initiatives to deliver key priorities.
-Addressing short term, tactical or future strategic ambitions of Corporate Solutions.
- Participate and contribute in project work and special tasks
- Perform any other ad hoc activities as requested by management


3. Leadership responsibility:

- Hands-on leader and driver of change
- Excellent communicator driving pro-active and consistent information sharing
- Leadership and motivation of employees by coaching, monitoring and developing talents
- Attracting and retaining talents by further evolving employee development plans
- Sponsor employee engagement programs and help us creating an innovative and open team spirit were teams are empowered to take decisions
- Enable an open and constructive feedback culture underlined with robust performance management
- Establish, implement and drive continuous improvement mind-set
- Structure and deliver creative solutions to challenges whilst remaining practical

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.



We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.



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