We are sorry, the company offering the job position has finished posting the job on the site.
Thank you for understanding.
Display similar jobs
Thank you for understanding.
Display similar jobs
IT Service Analyst
Place of work
Mlynské nivy, Bratislava
Mlynské nivy, Bratislava
Contract type
full-time
full-time
Wage (gross)
Minimum base salary for this job from 1200 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits*.
Minimum base salary for this job from 1200 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits*.
Information about the position
Job description, responsibilities and duties
About the Role
-Address/Create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions
-Update asset inventory, Staging of Swiss Re workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure
-Equipment loan administration and provide meeting-room support
-Provide remote support on a timely and effective basis, adhering to departmental standards, policies and OLAs minimising adverse impact of incidents and service failures on business operations
-Ensure that knowledge articles published in the database meet technical and communication requirements
-Manage customer expectations with conflicting priorities and diversified line of business Communicate timely, appropriately, clearly to both internal and external IT units and customers Responsible for inventory in the asset management tool, handle reparations with vendors, replacement of devices and donations of old hardware as well as disposal of electronic scrap
-Provide advice and act as the contact person for user queries relating to hardware and software, adhere to and monitor deadline
-Address/Create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions
-Update asset inventory, Staging of Swiss Re workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure
-Equipment loan administration and provide meeting-room support
-Provide remote support on a timely and effective basis, adhering to departmental standards, policies and OLAs minimising adverse impact of incidents and service failures on business operations
-Ensure that knowledge articles published in the database meet technical and communication requirements
-Manage customer expectations with conflicting priorities and diversified line of business Communicate timely, appropriately, clearly to both internal and external IT units and customers Responsible for inventory in the asset management tool, handle reparations with vendors, replacement of devices and donations of old hardware as well as disposal of electronic scrap
-Provide advice and act as the contact person for user queries relating to hardware and software, adhere to and monitor deadline
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Personality requirements and skills
About you
Minimum requirements:
-has some experience in gathering and analyzing relevant information to make sound decisions and solve large scale problems in a timely manner.
-should exhibit track record of fostering teamwork and understanding the concerns and interests of all parties involved
-should have track record in establishing and building credibility quickly and maintaining relationships with internal and external clients, direct reports and peers
-has some understanding of financial data, and how it impacts making sound, business decisions
-has demonstrated the ability to assess work processes, to overcome obstacles in order to achieve goals and objectives
-must be customer focused, to ensure the delivery of exceptional service and superior value
-conveys conviction and inspires commitment in others, to the organization's mission, goals and strategies
Professional experience:
-More than 2 years of working experience in the similar Industry
-Good Knowledge and experience in support Microsoft Windows and MS office products and Outlook
-Resourcefulness and strong troubleshooting skills
-Effective communication skills Ability to work in a fast pace and high demand environment Up-to-date technical knowledge to support End-User Computing services
-Able to work independently, manage time efficiently and prioritization
-Good interpersonal and customer care skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will provide feedback to you via email. If you have not heard back from us, please check your spam folder
Minimum requirements:
-has some experience in gathering and analyzing relevant information to make sound decisions and solve large scale problems in a timely manner.
-should exhibit track record of fostering teamwork and understanding the concerns and interests of all parties involved
-should have track record in establishing and building credibility quickly and maintaining relationships with internal and external clients, direct reports and peers
-has some understanding of financial data, and how it impacts making sound, business decisions
-has demonstrated the ability to assess work processes, to overcome obstacles in order to achieve goals and objectives
-must be customer focused, to ensure the delivery of exceptional service and superior value
-conveys conviction and inspires commitment in others, to the organization's mission, goals and strategies
Professional experience:
-More than 2 years of working experience in the similar Industry
-Good Knowledge and experience in support Microsoft Windows and MS office products and Outlook
-Resourcefulness and strong troubleshooting skills
-Effective communication skills Ability to work in a fast pace and high demand environment Up-to-date technical knowledge to support End-User Computing services
-Able to work independently, manage time efficiently and prioritization
-Good interpersonal and customer care skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will provide feedback to you via email. If you have not heard back from us, please check your spam folder
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 3758666
Posting date: 10.10.2019
2019-10-10
location: Bratislava Position: IT Analyst Company: Swiss Re
Basic wage component (gross) and other rewards: Minimum base salary for this job from 1200 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits*.