Technical Support Engineer for Enterprise customers with German/ Spanish/ French/ Portuguese and English

The particular role would give you the opportunity to acquire in-depth IT knowledge and be part of a busy, energetic and quite friendly & supportive team. You will have a chance to develop your technical skills and work closely with experts in different technologies. If you are ready to take that step and eager to learn, please proceed reading. On this position you will work only with corporate customers with the primary responsibility to successfully troubleshoot and resolve complex technical issues with Enterprise data backup and recovery products.
Responsibilities:
• Provide end-to-end complex technical support for issues logged in the ticketing system but also via telephone and email
• Ability to manage own technical tasks but also to work and partner with other teams;
• Work in a fast-paced technical environment and effectively support new product releases after a training;
• Document discovered issues and bugs.

WE WILL GIVE YOU:
• Fun and fast-paced work environment
• Competitive salary
• Excellent social benefits package - including transportation and food allowance.
• Top-notch product training
• Promote-from-within advancement opportunities
• Employee recognition programs
• Team Building and social activities, participation in voluntary work, charity causes, etc.
• Buddy system for new hires and relocation packages