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Order Management Manager
Spin Master International B.V.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
from 2 300 EUR based on experience
from 2 300 EUR based on experience
Information about the position
Job description, responsibilities and duties
General:
Reporting to the Senior Manager, Customer Service & Engagement Europe.
The Order Management Manager is responsible for leading and supporting the team of Order Management Specialists ensuring on time order processing and shipping of all order pertaining to assigned accounts or markets and according to their priorities. Must have a passion for excellence, an ability to challenge the status quo, and successfully drive change.
Specific Responsibilities:
Manage a team of Order Management Specialists handling a range of service for customers and for various types of business (DOM)
Manage team resources according to current needs and workload with focus on leveraging available resources.
Order Management areas include order fulfillment, customer service, relationship management, problem resolution, KPI metric review
Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list) and claims.
Identify discrepancies between forecasted orders, stock and actual orders, setting up priorities based on business needs.
Determining stock availability and allocation of inventory
Analyze issue root causes and propose solutions.
Document internal procedures and customers procedures
Set up regular business meeting to review and discuss KPI such as revenue achievement, stock allocation, on-time delivery, sales order reconciliation, program/promotional events, price variance review
Identify, mitigate, and communicate customer’s program risks and issues
Driving continuous improvement project to streamline processes internally and with customer.
Ensuring order fulfilment is being executed cost efficient way and in line with budgeted spends.
Support company strategies for growth or expansion into new regions/markets.
Maintain and expand relationships with existing customer to drive business growth
Collaborate effectively with other departments to resolve problem/hurdle for the customer
Conduct customer service training and coach staff.
Key Metrics :
Non-Compliance (raised by OMS) from all shipped order lines
No orders with past due date by end of the month
On Time Dropping Orders to WH; 98% accuracy from all Outbound Deliveries
Frequent relationships in the company:
Logistic, Finance, Sales and Marketing, Demand and Supply planning
Reporting to the Senior Manager, Customer Service & Engagement Europe.
The Order Management Manager is responsible for leading and supporting the team of Order Management Specialists ensuring on time order processing and shipping of all order pertaining to assigned accounts or markets and according to their priorities. Must have a passion for excellence, an ability to challenge the status quo, and successfully drive change.
Specific Responsibilities:
Manage a team of Order Management Specialists handling a range of service for customers and for various types of business (DOM)
Manage team resources according to current needs and workload with focus on leveraging available resources.
Order Management areas include order fulfillment, customer service, relationship management, problem resolution, KPI metric review
Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list) and claims.
Identify discrepancies between forecasted orders, stock and actual orders, setting up priorities based on business needs.
Determining stock availability and allocation of inventory
Analyze issue root causes and propose solutions.
Document internal procedures and customers procedures
Set up regular business meeting to review and discuss KPI such as revenue achievement, stock allocation, on-time delivery, sales order reconciliation, program/promotional events, price variance review
Identify, mitigate, and communicate customer’s program risks and issues
Driving continuous improvement project to streamline processes internally and with customer.
Ensuring order fulfilment is being executed cost efficient way and in line with budgeted spends.
Support company strategies for growth or expansion into new regions/markets.
Maintain and expand relationships with existing customer to drive business growth
Collaborate effectively with other departments to resolve problem/hurdle for the customer
Conduct customer service training and coach staff.
Key Metrics :
Non-Compliance (raised by OMS) from all shipped order lines
No orders with past due date by end of the month
On Time Dropping Orders to WH; 98% accuracy from all Outbound Deliveries
Frequent relationships in the company:
Logistic, Finance, Sales and Marketing, Demand and Supply planning
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Outlook - Advanced
Microsoft Excel - Advanced
SAP - Advanced
Microsoft Excel - Advanced
SAP - Advanced
Number of years of experience
3
Personality requirements and skills
Required Skill Set:
Good leadership skills to carry team members.
Communication skills relating with both team members and customers.
Good interpersonal skills to keep harmonious relationship with team members.
Ability to multitask.
Have good temperate to handle emergencies.
Intermediate level computer skills including Excel, Email, Word, SAP.
Fluent English, other CEE or Russian language as additional benefit
Excellent attention to detail and strong follow up skills.
Demonstrate willingness for change and improvement.
Positive attitude towards customers and colleagues.
Required Qualifications & Experience:
University degree preferred
3 years of Logistics and/or Order Management with management work experience.
Has worked on a business with across Europe, demonstrates an understanding of differences between countries and cultures.
Good leadership skills to carry team members.
Communication skills relating with both team members and customers.
Good interpersonal skills to keep harmonious relationship with team members.
Ability to multitask.
Have good temperate to handle emergencies.
Intermediate level computer skills including Excel, Email, Word, SAP.
Fluent English, other CEE or Russian language as additional benefit
Excellent attention to detail and strong follow up skills.
Demonstrate willingness for change and improvement.
Positive attitude towards customers and colleagues.
Required Qualifications & Experience:
University degree preferred
3 years of Logistics and/or Order Management with management work experience.
Has worked on a business with across Europe, demonstrates an understanding of differences between countries and cultures.
Advertiser
Brief description of the company
Spin Master (www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 2,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, China, Hong Kong, Australia and more.
Number of employees
500-999 employees
ID: 3413749
Posting date: 6.8.2019
2019-08-06
location: Bratislava Position: Customer Support Specialist, Department Manager Company: Spin Master International B.V.
Basic wage component (gross) and other rewards: from 2 300 EUR based on experience