Order Management Specialist for United Kingdom

General:
The Customer Service Administrator is responsible for receiving, processing and shipping of all order pertaining to his/her assigned accounts and according to their priorities.

Specific Responsibilities:
• Administration of sales quotations/pro forma invoices and other documentation as required (such as quality information, dimensions, products specifications…)
• Attend and participate in weekly CSA meeting
• Order processing and communication with customers
• Managing order issues such as pricing, shipment, freight, units, proof of delivery (non-exhaustive list)
• Identify discrepancies between forecasted orders, stock and actual orders
Determining stock availability and allocation of inventory
• Negotiating non-compliance charges
• Investigate, review files, pull back up from emails, files and/or logistic documentation to prove whether or not the non-compliance charges are valid or should be denied
• Making and sending reports to internal and external customers regarding orders, and any additional explanation needed
• Document internal procedures and customer’s procedures
• Other duties as assigned by Manager or Sales Team & Marketing (such as preparation of stock allocation file, overview about stock and incomings, preparing reports regarding orders & customer’s activities...)

Frequent relationships in the company
• Logistic, Finance, Sales and Marketing, Demand and Supply planning