Senior Manager Credit Management & Collections Europe with English + Russian is advantage

General:
Manage Credit & Collection for a specific region, coordinate direct reports to ensure all related activities are performed according to agreed timelines and in compliance with procedures.

Specific Responsibilities:
Managing Credit Collection/AR tasks related to region:
• Review, document and maintain records of customer terms of sale and allowances, ensure the customer set up in SAP is correct
• Identify, investigate and recommend action concerning overdue accounts
• Communicate with Customer Service/Sales departments concerning resolution of accounts outstanding after a predetermined period following invoicing
• Investigate and secure payment arrangements with customers which are suitable and realistic to both parties
• Reconcile major customer accounts on a regular basis
• Review and resolve issues relating to customer deductions/short payments, issuing of credit notes
• Follow up promptly on A/R inquiries from other areas of the company
• Perform routine credit checks on new accounts and obtain supplementary information if required
• Approve sales orders in accordance with company guidelines
• Cash application in SAP
• Answer all accounts receivable related inquiries promptly and efficiently
• Printing and mailing of all customer invoices on a daily basis, ensure transmission of invoices via customer web applications
• File all related documentation
• Responsible for the full accounts receivable ledger for regional customers including monthly closing activities and accruals posting
• AR aging report, Allowances Management, Credit Notes approvals
• Other duties as required or assigned


Leading the overall Credit Collection Team
• Coordination of workload with direct reports
• Employee performance review and management
• Escalations Management
• Recruitment of new hires
• Training and coaching of the team
• Support team members with queries/issues related to respective markets
• Prepare reports for the Management
• Give detailed feedback on performance of team members to the Manager for staff evaluation and reward purposes
• Delegate different credit collections duties to the team members to ensure a faster and smoother flow of operation
• Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen
• Develop a positive team environment
• Collect and analyse financial information to provide financial analysis to management
• Identify business process gaps and work toward improvement of existing workflow, reduce receivable balances and billing errors
• Build and maintain constructive relationship with various departmental teams to improve existing processes and enable positive change
• Other ad hoc tasks (assigned projects) and duties as assigned by management