Description

The Network Implementation Engineer has the technical responsibility for the client’s network environment, for implementation and change tasks, projects, providing technical network skills to the delivery centers and the Customers. This team contributes to project related activities by implementing planned network changes, HW refreshes or support complex network migrations involving different teams or solve complex incident outages. You may become a NW technology champion on NW technologies (WAN, LAN, Security) or take a NW customer specialist role (unique technologies, processes) to provide special expertise, care,  handle priority cases and share knowledge.

Responsibilities

• Manage and implement NW projects and related changes as part of a project implementation for particular client (LAN, WAN and Security)
• Perform various NW migrations or new device implementations
• From a technical perspective you will work with LAN, WAN and Security (mainly Alcatel Lucent/Nokia devices, F5 loadbalancers, Checkpoint FWs, Aruba and WLAN, HPN, less with CISCO)
• Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
• Acts as point of contact for customers and Delivery Leads (or CCLs) for complex technical issues
• Analyzes and solves complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure

• Adheres and references Policies, Process and Procedures this would include IT Risk Management, security policies
• Responsible for completion of a change record, this would include description, classification, pre-planning
• Ensures projects and changes are implemented with appropriate authorization and approvals
• Leads and coordinates the deployment of a change or project, this would include resource planning, scheduling, build and test activities, implementation and monitoring phases
• Participates in change or project review and evaluation

Requirements

• At least 2 years experience in IT operations and Network operations
• Working experience with Alcatel-Lucent Omniswitches and Service routers is huge advantage
• Network knowledge on at least Network Professional (CCNP) or Alcatel-Lucent CNP certification , CCDA or CCDP is an advantage
• Experience in troubleshooting a broad range of network technologies, strong expertise in at least one specific network technology
• Fluent English is a must
• Excellent customer facing attitude
• Team player: Ability and willingness to motivate and support others
• Strong consulting skills, flexibility and resourcefulness
• Analytical and complex incident solving skills, ability to coordinate complex network changes or projects involving several different support teams, ability to meet deadlines