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Customer Service Representative
Sitel Bulgaria EOOD
Place of work
blvd. Nikola Vaptsarov 55, 1000 Sofia, Abroad - Others
blvd. Nikola Vaptsarov 55, 1000 Sofia, Abroad - Others
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Slovak/Czech Speaking Customer Service Representative
Your Tasks:
• Communicate with existing customers in order to solve their technical, formal and administrative issues
• Give information about the product to existing customers via phone, chat and e-mails
• Transfer more difficult inquiries to higher level if necessary
• Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
• Inform the management of any scope changes, or new support needs arisen.
We are looking for full-time employees meeting the following requirements:
• Fluent command of both spoken and written Slovak/ Czech
• Very good command of English
• Excellent communication skills
• Good numerical and verbal reasoning skills
• Adequate technical skills
• Excellent MS Office Professional skills
Your Tasks:
• Communicate with existing customers in order to solve their technical, formal and administrative issues
• Give information about the product to existing customers via phone, chat and e-mails
• Transfer more difficult inquiries to higher level if necessary
• Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
• Inform the management of any scope changes, or new support needs arisen.
We are looking for full-time employees meeting the following requirements:
• Fluent command of both spoken and written Slovak/ Czech
• Very good command of English
• Excellent communication skills
• Good numerical and verbal reasoning skills
• Adequate technical skills
• Excellent MS Office Professional skills
Employee perks, benefits
SITEL Bulgaria offers you:
• Competitive remuneration scheme including monthly performance bonus
• Relocation and Social packages including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours
If you are interested, we will be glad to receive your application.
• Competitive remuneration scheme including monthly performance bonus
• Relocation and Social packages including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
• Variety of discounts in leading brands for Sitel employees
• To join a young and dynamic team in multinational environment
• PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
• Opportunities for long-term professional career
• Entitlement to company internal training and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours
If you are interested, we will be glad to receive your application.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
Language skills
Slovak - Advanced (C1) or Czech - Upper intermediate (B2) or English - Upper intermediate (B2)
Advertiser
Brief description of the company
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients through its network of more than 150 offices in 27 countries.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.
Number of employees
500-999 employees
ID: 3213124
Posting date: 12.10.2017
2017-10-12
location: Abroad - Others Position: Call Operator Company: Sitel Bulgaria EOOD