IT Service Manager

Job description, responsibilities and duties

• End-to-End IT Service Management responsibility for IT-Services in the area of the Healthineers Functions (e.g. Board Office)
• Business - IT strategy alignment and IT Consulting in area of responsibility
• Translation of business demand into IT requirements
• Design and implement IT-Architecture including management of related IT-System integrations
• Foster Business Stakeholder and business Partner collaboration
• Ensure IT Compliance for IT Service e.g. Quality Documentation, Information Security or Data Privacy
• Management of IT Change Requests - Consult and support the internal business owner and stakeholders within the different change process steps
• Continuous user support including communication and qualification

Required Knowledge/Skills, Education, and Experience:
• Bachelor’s IT degree or equivalent experience preferred
• Strong analytical, technical, and conceptual problem-solving skills
• Experience with low-/no-code Services, Robotics automation or alike
• 2+ year’s of experience with SaaS and/or on-premise Software Management
• Experienced knowledge of IT Service Management processes
• Advanced knowledge of service management systems for incident / change management (e.g. ServiceNow)
• Familiar with working in a regulated environment following defined processes, procedures to ensure quality
• Advanced written and verbal communication skills in English required, German preferred
• Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
• Strong teamwork skills and intercultural sensitivity
• Structured, proactive, and self-directed work style
• Ability to prioritize conflicting demands with challenging workloads

Preferred Knowledge/Skills, Education, and Experience:
• MBA or advanced degree preferred
• Experience in Healthcare industry business processes

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)

We offer

• Adjustable standing desk as a standard
• MSDN license for each developer with prepaid access to AZURE
• Free access to PLURALSIGHT – the WBT platform
• Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)