Business Service Desk Representative - maternity cover

Bratislava

• Provides support to internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and SIA Slovakia.
• Defines and/or resolves simple and complex customer problems.
• Interprets and communicates resolution and /or complaint responses to clients, communicates enhancements with expertise in product specific transactions, screens and reports
• Has full service issue accountability, including incident reports and communication to clients, work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
• Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
• Updates internal systems, in addition to possessing knowledge of product/system functionality gained through experience, adheres to established policy and procedures.
• Moderately complex customer problems; research inquiries and issues minimal supervision; self-manages a heavy daily workflow.

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Home office
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.