We are sorry, the company offering the job position has finished posting the job on the site.
Thank you for understanding.
Display similar jobs
Thank you for understanding.
Display similar jobs
Account Manager Level 1
Shiji Slovakia s.r.o.
Place of work
Mariánske námestie 191, Žilina, Slovakia (Job with occasional home office)
Mariánske námestie 191, Žilina, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
by agreement
by agreement
Wage (gross)
From 1 175 EUR/monthbased on experience
From 1 175 EUR/monthbased on experience
Information about the position
Job description, responsibilities and duties
• Responding to client’s requests and queries by email and maintain agreed internal service levels
• Overall ownership of issues raised by customers relating to system performance or usability and track changes on raised issues
• Meet client retention goals and drive agreed outcomes for customers
• Interact with all departments necessary within the organization to resolve customer care issues.
• Identify and report possible product and service enhancement requests.
• Update all internal systems to properly track occurrences and onboard new customers
• Complete and achieve all other assigned projects and their submission within a pre-agreed deadline
• Overall ownership of issues raised by customers relating to system performance or usability and track changes on raised issues
• Meet client retention goals and drive agreed outcomes for customers
• Interact with all departments necessary within the organization to resolve customer care issues.
• Identify and report possible product and service enhancement requests.
• Update all internal systems to properly track occurrences and onboard new customers
• Complete and achieve all other assigned projects and their submission within a pre-agreed deadline
Employee perks, benefits
• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future .
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruits as you need to get into the flow.
• Regular company Events & Entertainments.
• Free English language courses during your working time and multiple training & development opportunities.
• Ability to work remotely during Covid-19
• All necessary equipment such as laptop, additional monitor and other accessories
• Flexible working hours
• Friendly, motivated and talented multicultural team
• Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future .
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruits as you need to get into the flow.
• Regular company Events & Entertainments.
• Free English language courses during your working time and multiple training & development opportunities.
• Ability to work remotely during Covid-19
• All necessary equipment such as laptop, additional monitor and other accessories
• Flexible working hours
• Friendly, motivated and talented multicultural team
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Excellent listening skills
• Strong customer-oriented approach
• High level of organizational skills with the ability to work well under pressure and manage client expectations
• Proactivity
• The curiosity to learn about our product.
• Innovative problem solving methods to help our customers grow their business.
• Fluent in English; Italian, Spanish or other languages beneficial
• Strong customer-oriented approach
• High level of organizational skills with the ability to work well under pressure and manage client expectations
• Proactivity
• The curiosity to learn about our product.
• Innovative problem solving methods to help our customers grow their business.
• Fluent in English; Italian, Spanish or other languages beneficial
Advertiser
Brief description of the company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.
ID: 4191729
Posting date: 23.6.2022
2022-06-23
location: Žilina Position: Administrative Worker, Official Company: Shiji Slovakia s.r.o.
Basic salary component (gross): 1 175 EUR/month