Support Specialist

To support our fast-growing team, we’re looking for skilled Support Specialist (m/f) to provide first class first level technical support to the customers of one of our POS or PMS products by troubleshooting, analyzing, replicating and diagnosing issues in line with the Shiji service levels and best practice, with a focus on quality working and customer satisfaction.

WHAT YOU’LL DO

• Provide first level support to our customers with a focus on quality and customer satisfaction and within the defined parameters of support services
• Understand the customer needs, expectations and assist them using our applications
• Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
• Escalate Tickets which need further investigation by 2nd and 3rd Level Support
• Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
• Attend regular product training to remain up to date with developments of the solution
• On call and weekend rotation

• Challenging and creative technology environment with a great deal of freedom and responsibility
• Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruits as you need to get into the flow
• Regular company Events & Entertainments
• English language courses and multiple training&development opportunities