Support Specialist StayNTouch

To support our fast-growing team, we’re looking for a skilled Support Specialist (m/f) to provide first class technical support to StayNTouch customers by troubleshooting, analyzing, replicating and diagnosing issues in line with the Shiji service levels and best practice, with a focus on quality working and customer satisfaction.
StayNTouch is a “Software as a Service” mobile hotel property management system (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests.


WHAT YOU’LL DO
• Provide first level support to our StayNTouch customers with a focus on quality and customer satisfaction and within the defined parameters of StayNTouch support services
• Understand our customer needs, expectations and assist them using our applications
• Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
• Escalate Tickets which need further investigation by 2nd and 3rd Level Support
• Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
• Attend regular product/technology training to remain up to date with developments of the StayNTouch solution
• On call and weekend rotation

- a stable job in a reputable company
- work in professional team in international company
- many opportunities to grow and develop yourself
- home office
- team building
- every week fruit days
- free coffee and tea
More about benefits on personal interview