Support Specialist for Infrasys

To support our fast-growing team, we’re looking for a skilled Support Specialist (m/f) to provide first class technical support to Infrasys customers by troubleshooting, analyzing, replicating and diagnosing issues in line with the Shiji service levels and best practice, with a focus on quality working and customer satisfaction.
Infrasys Cloud is a one-stop hospitality platform with service-oriented architecture that simple combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world.

WHAT YOU’LL DO

Provide first level support to our Infrasys customers with a focus on quality and customer satisfaction and within the defined parameters of Infrasys support services
Understand our customer needs, expectations and assist them using our applications
Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
Escalate Tickets which need further investigation by 2nd and 3rd Level Support
Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
Attend regular product/technology training to remain up to date with developments of the Infrasys solution

• Challenging and creative technology environment with a great deal of freedom and responsibility
• Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruits as you need to get into the flow
• Regular company Events & Entertainments
• English language courses and multiple training&development opportunities