Service Desk Specialist - Level 2,5 (Linux)

Place of work: Remote work

Salary: From 1 400 EUR/month

+ variable bonus. Final salary depends on candidate´s professional experience.

Company profile

Scheidt & Bachmann, Mönchengladbach was founded in 1872 and today presents itself as an innovative company with a long tradition. In a total of four largely separate divisions, systems for parking and leisure centres, systems for railway signalling technology, fare collection systems, and systems for petrol stations are developed, produced and distributed. Scheidt & Bachmann Slovakia s.r.o. was established in 1995 at the initiative of Scheidt & Bachmann. A successful cooperation with the University of Žilina also made a significant contribution to the establishment.
  • Parking Solutions
  • Signalling Systems
  • Fare Collection Systems
  • Fuel Retail Solutions

We offer

Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
Rich social program for employees (several social events and team buildings, sport and culture possibilities).
Flexible working time, additional vacation, "bridgedays".
Work in international and multicultural teams (divisions in 23 countries).
Possibility of international business trips.

Your responsibilities

You will be part of an Incident management team as a key player with overlap to DevOps setup as a long-term service strategy.

In your scope there will be these tasks and responsibilities on daily basis:
Expert technical support for internal teams and business customers - analysis and troubleshooting of higher level incidents.
Continuous improvement of current and new projects based on your analysis and service needs, including monitoring and automation.
Knowledge transfer and close cooperation with all teams involved in transition process from project to service phase.

More information about the team:
https://www.scheidt-bachmann.sk/en/fare-collection-systems/select-your-team/service/service-desk/

Your profile

Experience with customer support and high availability systems.
A strong analytical mindset, solution driven, team player, willing to learn newest technologies.
Ability to understand complex systems.
Ability to read the code and debugs.

Nice to have
Experience with system/application deployments (E.g. Ansible).
Knowledge of modern monitoring and graphing systems (Centreon, Grafana, Kibana).
Experience with AWS, Azure and other Cloud-related IaaS.
Understanding of current web and internet technologies like SQL and Non-SQL DBs, Kafka is welcome.
ID: 4340011  Posting date: 26.5.2022  Basic salary component (gross): 1 400 EUR/month
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