We are sorry, the company offering the job position has finished posting the job on the site.

Thank you for understanding.
Display similar jobs

Service Operation Coordinator - Specialist

Place of work: Remote work

Salary: From 1 150 EUR/month

+ variable bonus. Final salary depends on candidate´s professional experience.

Company profile

Scheidt & Bachmann, Mönchengladbach was founded in 1872 and today presents itself as an innovative company with a long tradition. In a total of four largely separate divisions, systems for parking and leisure centres, systems for railway signalling technology, fare collection systems, and systems for petrol stations are developed, produced and distributed. Scheidt & Bachmann Slovakia s.r.o. was established in 1995 at the initiative of Scheidt & Bachmann. A successful cooperation with the University of Žilina also made a significant contribution to the establishment.

Parking Solutions
Signalling Systems
Fare Collection Systems
Fuel Retail Solutions

We offer

Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
Rich social program for employees (several social events and team buildings, sport and culture possibilities).
Flexible working time, additional vacation, "bridgedays".
Work in international and multicultural teams (divisions in 23 countries).

Your responsibilities

Your responsibilities on 1st Level B2B customer support (UK, US and Canada customers):
Analysis of incoming request (e-mails, chats, phone call).
Collection of available symptoms (from customer or remotely from system).
Case handling process - prioritisation and classification of requested issues.
Troubleshooting – remotely or by fingertip to requester.
Proactive monitoring of hosted services and devices (event management).
Coordination and dispatching of field technicians in UK, CA and US - English language.
Coordination and support for additional level of service support.
Shift work: 365/24/7.
Full remote work available (optional) after F2F training in Žilina.

Your profile

Experiences with remote troubleshooting -SW and HW.
Experience with Salesforce environment or other CRM is an advantage.
High working time flexibility (willingness to work on shifts).
Technical type with analytical thinking.
Responsible and independent approach.

ID: 4340009 Posting date: 26.5.2022 location: Remote work Position: IT Consultant, IT Tester, IT/Technical Support Specialist, Service Engineer, Service Technician Company: Scheidt & Bachmann Slovensko s.r.o. Basic salary component (gross): 1 150 EUR/month