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Assistance Service Coordinator Polish team (Scania Senec)
SCANIA SLOVAKIA s.r.o.
Place of work
Senec District
Senec District
Contract type
full-time
full-time
Start date
ihneď
ihneď
Wage (gross)
1000-
1000-
Information about the position
Job description, responsibilities and duties
• Independently and simultaneously coordinate vehicle/engine related cases reported to Scania Assistance
• Administrate Scania Assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer.
• Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment (GOP) to the repairing workshop
• Assist the repairing workshop to fulfil his assignment within the limit of the provided GOP
• Continuously inform and keep all parties including the customer updated on the progress of case
• According to manuals and guidelines continuously update the emergency case handling system (SES) including keeping the log updated
• Report to the Supervisor in case of quality problems in the breakdown services as per the service failure routine and with the view to help the service network to improve on respective markets.
• Take responsibility for understanding the entire Scania Assistance process from customer call to workshop invoice paid
• Actively participate in Scania Assistance improvement work in accordance with SRS methods
• Work in continuous operation
• Administrate Scania Assistance cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer.
• Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment (GOP) to the repairing workshop
• Assist the repairing workshop to fulfil his assignment within the limit of the provided GOP
• Continuously inform and keep all parties including the customer updated on the progress of case
• According to manuals and guidelines continuously update the emergency case handling system (SES) including keeping the log updated
• Report to the Supervisor in case of quality problems in the breakdown services as per the service failure routine and with the view to help the service network to improve on respective markets.
• Take responsibility for understanding the entire Scania Assistance process from customer call to workshop invoice paid
• Actively participate in Scania Assistance improvement work in accordance with SRS methods
• Work in continuous operation
Employee perks, benefits
Work in an international company
Education, training
Multisport card support of sport activities
various benefits and compensations
Education, training
Multisport card support of sport activities
various benefits and compensations
Information about the selection process
We are looking for flexible candidate fluently speaking english as well as polish to join our team located in Senec. Friendly atmosphere and adaptation into worldwide communicative working environment is one of our best benefits.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
technical
Language skills
English - Upper intermediate (B2) and Polish - Advanced (C1)
Driving licence
B
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Customer service experience
Very good verbal and written knowledge in polish language
Good verbal and written knowledge in English
Good IT knowledge and experience
24/7 shift schedule, approximately 15 shifts during the month
Very good verbal and written knowledge in polish language
Good verbal and written knowledge in English
Good IT knowledge and experience
24/7 shift schedule, approximately 15 shifts during the month
Advertiser
Brief description of the company
https://www.scania.com/sk/sk/home.html
Scania Slovakia s.r.o, daughter coumpany of swedish entity Scania, is the official Importer of Scania trucks in slovak market since February 2002.
Scania Slovakia s.r.o. is delivering heavy trucks (+18t), buses and coaches. The standard spectrum of the sales and services is extended by contracted services, parts sales, used vehicles sales, assistance and finance services.
Scania Slovakia belongs to Central Europe business unit together with Czech republic and Hungary. In Slovakia the structure consists of shared functions at Distributor level and 2 dealerships - West and East. Under the structure of these 2 dealership we provide services through the network of 6 workshops (repair and maintenance centers) in Senec, Nové Zámky, Žilina, Zvolen, Poprad, Ličartovce.
Today Scania CER counts approximately 750 employees, of which in Slovak entity we employ more than 220 employees.
Scania Slovakia s.r.o, daughter coumpany of swedish entity Scania, is the official Importer of Scania trucks in slovak market since February 2002.
Scania Slovakia s.r.o. is delivering heavy trucks (+18t), buses and coaches. The standard spectrum of the sales and services is extended by contracted services, parts sales, used vehicles sales, assistance and finance services.
Scania Slovakia belongs to Central Europe business unit together with Czech republic and Hungary. In Slovakia the structure consists of shared functions at Distributor level and 2 dealerships - West and East. Under the structure of these 2 dealership we provide services through the network of 6 workshops (repair and maintenance centers) in Senec, Nové Zámky, Žilina, Zvolen, Poprad, Ličartovce.
Today Scania CER counts approximately 750 employees, of which in Slovak entity we employ more than 220 employees.
Number of employees
200-249 employees
Contact
ID: 2827243
Posting date: 10.9.2018
2018-09-10
location: District Senec Position: Co-ordinator, Dispatcher/Traffic Controller Company: SCANIA SLOVAKIA s.r.o.
Basic wage component (gross) and other rewards: 1000-