Cisco & Avaya Voice Engineer

The Cisco & Avaya Voice Engineer will work within Operations team to provide both proactive & reactive support and will be the responsible in managing the daily operations of the Communication and Messaging Services globally. The services within Communication services includebut are not limited to Avaya environment, Cisco environment, 3rd party advanced call distribution functions, call recording and monitoring management platform. Responsible for supporting the service globally ensuring the communication and messaging services infrastructure meets the business agreed SLA and on-time to provide quality service support globally.

Providing support, both functionally and technically, for communication applications (client and server side), for both customers and partners having direct contact with system engineers for reporting feature enhancements and new implementation considerations.

This position is responsible for the analysis, troubleshooting, support, and resolving customer escalated issues of their communication infrastructure. Supports Unified Communications solutions and applications related Avaya Aura and Cisco IPT or other designated voice, video and data applications. Candidate must be a self-starter, well organized, a team player and a problem solver.

Position requires independence and accountability as well as a collaborative effort. Candidate must be able to obtain and maintain identified industry certifications for designated technology being supported. Must have excellent communication and customer service skills.

Various company benefits

Your Career

• We take your career seriously and we will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth.
• Our work philosophy recognizes higher performance with bigger rewards through a formal annual performance review. We offer you joining a team of highly motivated UC industry experts with high potential of growth into an industry leader, essentially, we are a growing company, when we grow you grow too.