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Technical Support Specialist with German or Italian (email+phone, B2B, relocation help)
Reed Personnel Services Czech Republic s.r.o.
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Wage (gross)
negotiable
negotiable
Information about the position
Job description, responsibilities and duties
Reed are looking for a candidate with technical background, pro-customer approach and fluent English and one of the following: Italian or German. Our clients is a leader in their field. This vacancy is in their shared service centre in Brno, Czech Republic.
The Technical Support Team provides B2B e-mail and phone support to European customers. You will have all the devices available for you to try so this will suit someone who is technical and loves to be in direct contact with the devices he/she will be supporting.
As a Technical Support Specialist you will
• Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
• Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Provide technical training (Shadowing) for newcomers
The Technical Support Team provides B2B e-mail and phone support to European customers. You will have all the devices available for you to try so this will suit someone who is technical and loves to be in direct contact with the devices he/she will be supporting.
As a Technical Support Specialist you will
• Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
• Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Provide technical training (Shadowing) for newcomers
Employee perks, benefits
• Relocation support (15,000 CZK net) for a candidate from abroad
• Continuous training and development (courses in IT, networking, management etc.)
• Career progression opportunities, International environment
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)
• Continuous training and development (courses in IT, networking, management etc.)
• Career progression opportunities, International environment
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)
Information about the selection process
The team works in 3 shifts Mon-Fri (8:00-16:30, 9:00-17:30, 10:30-19:00).
Company on whose behalf the position is being filled
Other manufacturing
International company with a shared service center in Brno.
International company with a shared service center in Brno.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
German - Advanced (C1) or Italian - Advanced (C1)
Personality requirements and skills
• At least upper-intermediate level of Italian or German and communicative English.
• Degree in Computer Science or experience with technical support.
• Interest in Technology and willingness to learn and develop new skills.
• Strong customer service and communication skills.
• Problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
A big advantage is
• Previous experience in Support Centre / Helpdesk environment.
• Networking and/or Wireless infrastructure skills.
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools.
• Degree in Computer Science or experience with technical support.
• Interest in Technology and willingness to learn and develop new skills.
• Strong customer service and communication skills.
• Problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
A big advantage is
• Previous experience in Support Centre / Helpdesk environment.
• Networking and/or Wireless infrastructure skills.
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools.
Advertiser
Brief description of the company
REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
ID: 3407076
Posting date: 6.8.2020
2020-08-06
location: Brno Position: IT/Technical Support Specialist, Service Engineer Company: Reed Personnel Services Czech Republic s.r.o.