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Life’s too short - love where you work!
If you’re looking for remote work flexibility, career development and a positive work culture, we’re waiting for you. Find your career at Quest now.
Junior Technical Support
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
upon agreement
upon agreement
Wage (gross)
From 1 450 EUR/monthThe salary on this position starts on 1450 Eur/gross/month + yearly bonus 5%. Your final job offer may be higher based on your skills and experience and will include benefit package.
From 1 450 EUR/monthThe salary on this position starts on 1450 Eur/gross/month + yearly bonus 5%. Your final job offer may be higher based on your skills and experience and will include benefit package.
Information about the position
Job description, responsibilities and duties
As a successful Junior Technical Support you will work independently on testing and debugging O365 and Sharepoint issues in lab environments.
Main responsibilities:
The position is open in Bratislava, but you can work from Zilina or Namestovo office or full.t
Main responsibilities:
- Maintain a queue of ongoing customer issues until resolution
- Document all customer case details and interactions in the case management system
- Troubleshoot customers’ issues by being able to recreate in support lab environments
- Diagnosing potentially complex issues, effectively communicate solutions to customers
The position is open in Bratislava, but you can work from Zilina or Namestovo office or full.t
Employee perks, benefits
- Language courses ( En, Ge) fully paid by company
- Referral bonus program
- Meal vouchers full covered / 5 EUR
- Supplementary Pension (3rd Pillar) 3% of monthly salary
- Competitive and attractive benefits package, to support your goals for health and well-being 300 EUR/year
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Other knowledge
Microsoft Office 365 - Advanced
Number of years of experience
2
Personality requirements and skills
- previous experience with Microsoft O365 administration (ideally Sharepoint)
- ability to diagnose problems
- English language
- previous experience with customer-facing role
Advertiser
Brief description of the company
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers. 80 of the Fortune 100 Companies rely on Quest for Identity Security Solutions!
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Number of employees
25-49 employees
Contact
ID: 4100293
Posting date: 23.7.2021
2021-07-23
location: Remote work Position: Database Administrator, IT/Technical Support Specialist, Systems Administrator Company: Quest Software Slovakia s.r.o.
Basic salary component (gross): 1 450 EUR/month