Application Support Analyst

Are you the person who’s always two steps faster than the rest? Is analysis of application incidents something you feel could be your next career chapter and do you strive to provide the best possible service out there?

As a Application Support Analyst you know what it takes to analyze the issue and know who’s going to be responsible for the solution. You know all the ins and outs of our product and the solutions we provide and if you don’t know it, you’re not scared to dive in the matter and be the subject matter expert.

BRIEFING
In this role, you will be working for Ohpen’s Lending and Mortgages domain (previously Davinci). Your role will be important, as you are the first contact person when it comes to IT-related questions. You’ll work in 2nd line support for a specific banking module.
As incoming incidents can be quite complex, you need to be able to analyze them and come up with solutions and improvements from both technical as well as business logic perspective. As far as the root cause analysis goes, you’ll be using system/application trace logs and functional/domain knowledge and specifications.
Your stakeholders vary from our clients (second line) to direct colleagues and engineers, but most important you can answer the incoming request due to your technical and in-depth product knowledge.

ABOUT YOU
• You’re an experienced analyst with technical skills - able to read log files, xml, json
• You’re interested in fintech and banking industry and excited to acquire knowledge about mortgage lending processes applied in banking corporations
• You’re eager to innovate and improve
• You’re a team player, as well as self-organized
• You have analytic and algorithmic thinking
• You speak English


WHY YOU WILL LOVE IT
• Your new team is stacked with knowledge and experience. It’s a great place to grow your career;
• We are an Advanced Technology Partner of AWS, and we are moving to a 100% serverless microservices architecture, using the latest cloud tech out there;
• You will enter an interesting phase where we will rebuild our platform to a serverless stack;
• You’ll be part of a family-oriented team with an open-door policy. The enthusiasm of your colleagues will rub off on you too.

HOW YOU WILL BE CHALLENGED
• Ohpen has a complex IT landscape. It will take you several months to learn about our platform;
• We operate in a highly regulated space, so you’ll learn interesting things important for our industry;
• We run the backend for several banks, and you need to be aware of the security implications and responsibility that comes with this.

For security reasons, we ask you to upload your resume, cover letter, et cetera in PDF-format.