Packet Core support engineer

Miesto práce: Bratislava

What we do

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What are your job duties

As a Technical Support engineer, you will investigate, analyze and drive problems reported by customer to a closure.
Perform technical support covering 24x7 network outage restorations.
Travel and work on-site if needed.
Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status.
Maintain and improve interfaces with technical personnel from other multi-regional groups and organizations involved with Technical Support (e.g. Customer Advocates, Welcome Center, Logistics, L3 support, Product Houses).

What we are looking for

We are looking for junior and senior engineer as well as fresh graduates with the telecommunication technology knowledge in Evolved Packet core area and relevant 3GPP standards.
Theoretical and practical (testing, troubleshooting) knowledge of Evolved Packet core nodes, Linux experience is mandatory.
Ability to learn effectively and quickly
Flexible, with positive and creative attitude to change
Team player with the ability to work independently
Good verbal and written communication skills
Strong negotiation skills, stress tolerance
Customer orientation
Fluent English
University education

What we offer

The excitement of having impact across the most important internet companies
The opportunity to apply state-of-the-art technologies to solve interesting and challenging problems
Innovative teammates with diverse interests and hobbies
A relaxed, flexible and fun environment located in middle of Bratislava

Apply online