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Customer Support Specialist (email only)
Mountain Wolf s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
as soon as possible
as soon as possible
Wage (gross)
1 800 EUR/month
1 800 EUR/month
Information about the position
Job description, responsibilities and duties
- 1st line of client support via email (no telephone support)
- providing information on offered products and services on request
- resolving simple technical issues
- screening of new and existing private customers (KYC)
- no home office (just like in the old days)
- providing information on offered products and services on request
- resolving simple technical issues
- screening of new and existing private customers (KYC)
- no home office (just like in the old days)
Employee perks, benefits
- flexible working hours
- support in professional and personal development (specialised internal and external training, obtaining certification)
- cross-border work with our corporation and group companies in Czech Republic, Kazakhstan and the UAE
- career growth opportunities (move into Compliance)
- work in a dynamic international environment
- meal vouchers €6,80 fully covered by the company
- new office space located in myhive Vajnorská Tower 2 (VIVO)
- support in professional and personal development (specialised internal and external training, obtaining certification)
- cross-border work with our corporation and group companies in Czech Republic, Kazakhstan and the UAE
- career growth opportunities (move into Compliance)
- work in a dynamic international environment
- meal vouchers €6,80 fully covered by the company
- new office space located in myhive Vajnorská Tower 2 (VIVO)
Information about the selection process
Please submit your CV in English language. We will contact back only selected candidates. Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Other knowledge
Technical support - Advanced
Microsoft Office 365 - Skillful
Microsoft Office 365 - Skillful
Experience in the position/sector
2
Number of years of experience
2
Personality requirements and skills
- accuracy and attention to detail
- good organisational skills
- previous experience in financial controlling, compliance (KYC) advantage
- written and spoken English on at least B2 level
- additional languages are advantage, especially German
- previous experience with crypto advantage, but not required
- no criminal record
- good organisational skills
- previous experience in financial controlling, compliance (KYC) advantage
- written and spoken English on at least B2 level
- additional languages are advantage, especially German
- previous experience with crypto advantage, but not required
- no criminal record
Advertiser
Brief description of the company
Mountain Wolf is an international fintech brand and platform currently supporting more than 100,000 private and corporate clients, growing at a pace of 200 clients daily and focusing on digital and crypto transfers and virtual exchange.
Number of employees
10-19 employees
ID: 4509869
Posting date: 3.3.2023
2023-03-03
location: Bratislava Position: Back Office Specialist, Claims Specialist, Complaints Department Clerk, Controller, Customer Support Specialist Company: Mountain Wolf s. r. o.
Basic salary component (gross): 1 800 EUR/month