Customer Support Specialist (email only)

Mountain Wolf s. r. o.

Place of work
Contract type
Start date
as soon as possible
Wage (gross)
1 800 EUR/month

Information about the position

Job description, responsibilities and duties

- 1st line of client support via email (no telephone support)
- providing information on offered products and services on request
- resolving simple technical issues
- screening of new and existing private customers (KYC)
- no home office (just like in the old days)

Employee perks, benefits

- flexible working hours
- support in professional and personal development (specialised internal and external training, obtaining certification)
- cross-border work with our corporation and group companies in Czech Republic, Kazakhstan and the UAE
- career growth opportunities (move into Compliance)
- work in a dynamic international environment
- meal vouchers €6,80 fully covered by the company
- new office space located in myhive Vajnorská Tower 2 (VIVO)

Information about the selection process

Please submit your CV in English language. We will contact back only selected candidates. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Other knowledge

Technical support - Advanced
Microsoft Office 365 - Skillful

Experience in the position/sector


Number of years of experience


Personality requirements and skills

- accuracy and attention to detail
- good organisational skills
- previous experience in financial controlling, compliance (KYC) advantage
- written and spoken English on at least B2 level
- additional languages are advantage, especially German
- previous experience with crypto advantage, but not required
- no criminal record


Brief description of the company

Mountain Wolf is an international fintech brand and platform currently supporting more than 60,000 private and corporate clients, growing at a pace of 200 clients daily and focusing on digital and crypto transfers and virtual exchange.

Number of employees

10-19 employees


Contact person: Marian Pekny
Tel.: +421948374371
E-mail: send CV
ID: 4509869  Posting date: 3.3.2023  Basic salary component (gross): 1 800 EUR/month