Customer Service Representative SK

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

Main accountabilities

• Processing orders from customers from receipt to invoice including correct and full allocation of ordered goods
• Coordinates customer communication for all supply chain areas and serves as contact point for customers regarding all deliveries and claims related to deliveries and invoiced prices
• Identifies and drives performance improvement opportunities for the customer and Mondelez SR

Additional information

Fixed-term contract (maternity cover) - with possibility to get reassigned to a new role with unlimited contract.

We pride ourselves on having a high performing and collaborative culture where we support your career and development. In return for your commitment, drive and enthusiasm, we offer salary starting from 1250 € plus annual bonus payment based on your performance. We also offer top attractive benefits.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

No Relocation support available

We offer a highly competitive salary plus annual bonus payment based on your performance.
We also offer top attractive benefits, such as:

• Yearly salary review based on performance
• Supplementary pension fund
• Flexible working hours
• Extra holidays
• Paid days off (childbirth, wedding, etc.)
• Sick leave allowance
• Electronic meal voucher card
• Free drinks and company products in the workplace
• Company products with discount to please your family members and friends
• Contribution to well-being (sports, relax, culture, travelling, etc.) via Cafeteria
• Company gym
• Contribution to wedding, childbirth and retirement
• Life insurance with long terms sick leave and dread diseases insurance
• Service awards
• Company parties and team events
• International environment and further career progression
• Constant virtual and F2F learning opportunities

In case of selected positions also:

• Company notebook for private use
• Company car for private use
• Company cell phone for private use
• Home office benefit policy