Logistics Specialist

Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Role overview:

Inbound Transportation Specialist supports the management of the European Load Control Centre by being primarily responsible and accountable for the execution of international inbound transportation:

• Providing a high level of customer service as the lead co-ordination point between all stake holders affected by Mondelez International Transportation.
• Ensuring the most cost effective and environmental solution for each and every transport is provided through load, vehicle and route optimisation.
• Efficient and accurate processing of customer demands for transportation via the I-NET Traffic Management Platform.
• Understanding and being the key point of information and data relating to International Transportation to support both the Customer and LCC to deliver productivity and process improvements.
• The scope might be extended in order to meet the changing strategy and expansion of the Load Control Centre.

Main Responsibilities:

1. Daily Responsibilities:

• Uploading customer transport requests into the I-Net systems ensuring accuracy
• Efficient use of INET Transport Management system - ensuring that data is complete and updated on a timely basis
• Optimizing inbound transportation, assigning optimized shipments to transportation service providers
• Monitoring and tracking the execution of shipments from request through to delivery
• Managing and Resolving Transportation related issues between Customer (Primary – Stakeholder), Carrier (Primary – Stakeholder), Plant and Warehouse
• Claims and Penalty Management – Control and application in line with agreed procedures
• Provide support to the Cluster team - training and sharing of knowledge to new or less experienced members of the team and support for covering absence due to holiday or sickness to ensure cluster team is at all times fully effective
• Learn and lead the customs requirements and process for all shipments in Europe and Eastern Europe shipments (RU & Eurasia region)

2. Provide Great Customer Service by:

• Acting as a business link in the daily operation with customers and all other stakeholders (Replenishment, Warehouses, Logistics Operations, Loading Locations and Carriers) via pro-active and fast communication
• Being the central point of all data and knowledge relating to the markets and carriers under their direct control - provide detailed explanations and analysis of results achieved for the monthly KPI reporting and actively identify improvement actions and projects
• Proactively tracking performance, identifying and implementing opportunities to improve KPI’s performance, processes and deliver incremental productivity savings.
• Key KPI’s: Optimisation, On-Cost, Utilisation and Delivery Compliance

3. Growth and Implementation:

• Supporting projects within Logistics Operations and the Load Control Centre
• Implementing new transportation lanes and/or service providers and ensuring smooth start-up of operational changes
• Support of projects within the LCC in line with current direction and strategy

4. Transport Specialist shall at all times operate in line with the Mondelez values and Business Ethics policies:

• Know the ethical and legal compliance responsibilities of the position
• Raise questions and concerns when faced with and ethical or compliance issue
• Apply integrity in all aspects of professional conduct and verbal conduct