Customer Support Representative

MAIN ACTIVITIES:
A Marlink Customer Support Representative handles requests regarding products and services and provides professional support to Marlink Customers.

RESPONSIBILITIES:
Being the first point of contact for Marlink organization and customers.
Handle all requests received by phone or e-mail in a professional way with the aim to satisfy customers.
Assist and advise Marlink customers in their requests regarding technical support on products and services used, provisioning and billing.
Analyze requests and complaints, perform first level diagnostics and apply standard solutions.
Register all information regarding the requests of the client in the ticketing system and forward those to specialized second line service when standard procedures can not be applied.
Keep the customer informed about the evolution of his request status on a daily basis.
Process activations, deactivations, suspensions, unsuspensions requests from customers on the whole range of Marlink Products and Services.
Respect and have in mind the targets of the Service Desk Department.

Full time contract for 1 year with possible change to permanent
Attractive benefit package covering health care, language trainings, lunch coupons, sporting activities, 5 days of additional holiday and other
Work in daily shifts, 40 hours per week from Monday to Sunday, from 9:00 to 17:00 or 10: to 18:00
Service Desk is organized with "Follow the Sun" principle in three locations: Bratislava, Houston and Manila.
Challenging International environment in a high-tech field.
Daily use of English and other languages based on customer portfolio

Your CV in English is expected by 20th February 2020. Only candidates meeting professional requirements will be contacted back and invited for personal interviews.