Operations Specialist

Operations part of the role (80%)

Application (back-end) administration & support:

• Monitor the applications instances, pro-actively take actions if issues are foreseen; act for current issues as per SLA


• Do root-cause analysis on any severe or recurrent issues (which may include live debugging and in-depth troubleshooting to code)


• Installation and upgrades according to process, including testing

User support:

• Usage support (i.e. how to use the applications)


• Troubleshooting user’s problems


• Handle the incidents according to SLA and process; ensure the tickets are up to date, handover to other support teams/time zones as appropriate.

The development part of the role (20%)

New feature development for the service, as per the service roadmap and product backlog.

• Architecture/Development/automation of the service (packaging, optimization of the solution, automated deployment, test automation, monitoring & analytics, HA, cluster, …) and integration to a large-scale IT environment.


• Analyze requirements for new features/changes in the solution, interface with solution provider and/or develop them.


• Development, Code review, testing and any other activities part of the complete software development lifecycle.


• Actively participate in the service-related development process activities e.g. Agile ceremonies (Sprint retro/review/planning, daily stand-up, etc)

• Opportunity for personal and professional development in cooperation with our best internal and also foreign colleagues, training and certifications


• Travelling opportunities (Sweden, USA,…), possible long-term dispatch abroad


• Working with the newest technologies


• Flexible working hours, Home-Office


• Other benefits and Cafeteria system (one additional week of holiday, meal vouchers, pension and life insurance, life anniversary rewards)


• Company events and Teambuilding activities – Golf, Summer & Winter party, Wellness day, Fitness week etc.