Customer Fulfillment Representative / Opportunity for Fresh Graduates !

- Bachelor degree or above

-1 year experience in similar field/environment

- English - fluent oral and written

- Excellent communication skills (written and spoken)

- Advanced PC skills (MS Office: Excel)

- Proactive, independent and responsible

- Work under pressure

We are looking forward to discussing this position with you soon!

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects.

This person will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

Proactively manages customer service on a daily basis and is responsible for placing all the necessary information and reports in the database. Is the first point of contact for internal departments and serves as an agent for support of salesmen and customers – for all questions regarding order status, and must ensure adequate professional communication of high quality. Provides newcomer training and takes actions to constantly improve the process as required.

Responsibilities:
- Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)

- Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place

- Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times

- Respond to all requests in a professional and timely manner

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.