SMO Service Coordinator

who are we looking for

• 3+ years project coordination experience
• Fluent English is a must
• Experience with ticketing tools
• Skilled in Excel
• Persistent, detail oriented, able to multitask
• Previous experience in having direct customer contact is highly valued
• Background with IT deployment is a plus

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

what will you do

We are looking for a SMO (Services Management Office) Service Coordinator who will communicate with Lenovo customers and internal technical teams in order to manage IT deployment readiness and delivery issues.

Your daily tasks will include:

- Use of monitoring ticketing systems (SAP, SalesForce)
- Deal with customer orders, escalations and issues
- Managing invoices
- Monitor and managing inventory levels
- Work on escalations from the customers supporting teams
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability

Diversity is a top priority at Lenovo. Applications from people with disabilities are welcome!

About Lenovo Services

The Lenovo Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their end-of-life assets in an environmentally sound and cost-effective way.
Lenovo Services offer world-class services and support across all Lenovo products and market segments. Lenovo PCSD Services are available for both Think as well as for Idea and Lenovo branded hardware products.

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.

other information

Place of work:
Landererova 12, Bratislava
Salary offer (gross):
Minimum base salary starts from 1525 EUR, the final offer depends on experience and variable part
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 3734940  Posting date: 18.9.2019  Basic wage component (gross) and other rewards: Minimum base salary starts from 1525 EUR, the final offer depends on experience and variable part