Services Management Office Coordinator

This is a newly created SMO (Services Management Office) Service Coordinator that requires working onsite at designated Lenovo Managed Services customers.

Position Requirements:
• 2-3 years project coordination experience, ideally in services environment
• Fluent English
• Experience with ticketing tools
• Skilled in Excel
• Persistent, detail oriented, able to multitask

University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

You would be responsible for:

• Installation and setup of Desktop, Laptop and Tablet devices
• Management of incidents and requests for DaaS customers
• Monitoring and managing inventory levels
• Working on escalations from the customers supporting teams based in EMEA as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
• Invoicing the customer and vendor for services delivered
• Continue developing your knowledge of Lenovo product range and troubleshooting techniques, identify tools and automation opportunities
• Ensuring customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability
• Processing Orders for New devices, re-deploying devices

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.