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Guest Experience Specialist - Receptionist
Legendhotels Slovakia, s.r.o.
Place of work
Vysoká 2A, Bratislava
Vysoká 2A, Bratislava
Contract type
full-time
full-time
Start date
15.10.2020
15.10.2020
Wage (gross)
1 000 EUR/monthThe final offered gross salary level will depend on skills and experience of the selected candidate.
1 000 EUR/monthThe final offered gross salary level will depend on skills and experience of the selected candidate.
Information about the position
Job description, responsibilities and duties
• Provide excellent first impression to our guests and have a natural passion for
delivering exceptional service.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and
exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Supply guests with directions and information regarding property and local
areas of interest
• Answer, record, and process all guest calls, messages, requests, questions, or
concerns to ensure a comfortable and pleasant stay
• Liaise with our housekeeping department to ensure all rooms are clean, tidy
and fully-furnished to accommodate guests’ needs
• Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Undertake general office duties, including correspondence, emails, filing and
switchboard, to ensure the smooth running of the reception area
delivering exceptional service.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and
exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Supply guests with directions and information regarding property and local
areas of interest
• Answer, record, and process all guest calls, messages, requests, questions, or
concerns to ensure a comfortable and pleasant stay
• Liaise with our housekeeping department to ensure all rooms are clean, tidy
and fully-furnished to accommodate guests’ needs
• Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy
• Complete designated cashier and closing reports in the computer system
• Undertake general office duties, including correspondence, emails, filing and
switchboard, to ensure the smooth running of the reception area
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Other knowledge
Microsoft Office - Advanced
Customer service - Expert
Microsoft Outlook - Advanced
Opera Property Management System (PMS) - Advanced
Multitasking - Expert
Active listening - Expert
Communication skills - Expert
Customer service - Expert
Microsoft Outlook - Advanced
Opera Property Management System (PMS) - Advanced
Multitasking - Expert
Active listening - Expert
Communication skills - Expert
Number of years of experience
1
Personality requirements and skills
The ideal candidate will be detail-oriented with strong communication skills and has an inner creativity and love for art, design and culture. Guest Experience Specialist provide warm, friendly service with a genuine smile and pleasant attitude. Candidate must be able to read and speak English, previous cash handling experience is preferred.
Advertiser
Brief description of the company
Legendhotels Slovakia, s.r.o. is the operator of one of the most stylish business hotels in Bratislava that opened under brand AC by Marriott in mid-January 2021. Our hotel is located in the very heart of the city, just a few steps from key sightseeings Bratislava's Old Town has to offer to its visitors.
AC by Marriott brand brings a completely new experience - a perfect balance of inspiring details that our guests want and the level of service they need. We have thought about every detail of our guests' stay so we could offer comfort, elegance, and a perfect experience. We are continuously putting all our efforts into improving all details and experiences that matter to our guests.
If you want to become part of our team that aspires to offer the best service to our guests, and where we will help you to grow and utilize your skills and experiences, just reach out to let us know.
AC by Marriott brand brings a completely new experience - a perfect balance of inspiring details that our guests want and the level of service they need. We have thought about every detail of our guests' stay so we could offer comfort, elegance, and a perfect experience. We are continuously putting all our efforts into improving all details and experiences that matter to our guests.
If you want to become part of our team that aspires to offer the best service to our guests, and where we will help you to grow and utilize your skills and experiences, just reach out to let us know.
Number of employees
50-99 employees
ID: 3968425
Posting date: 15.9.2020
2020-09-15
location: Bratislava Position: Receptionist Company: Legendhotels Slovakia, s.r.o.
Basic salary component (gross): 1 000 EUR/month